Lila Hart

Customer-focused professional with experience in billing, account management, customer service, and administrative support. Currently serving as a Member Service Representative at Duck River Electric, where I assist members with billing inquiries, payment processing, account maintenance, and issue resolution. Strong attention to detail, financial accuracy, and communication skills with a proven ability to manage sensitive information and provide exceptional customer service.

Experienced in administrative operations, recordkeeping, and relationship building in both healthcare and office environments.

Member Service Representative (MSR) - DUCK RIVER ELECTRIC MEMBERSHIP CORPORATION

(2024-07)

• Assist members with account inquiries, billing questions, and service requests.
• Analyze and explain utility billing statements, charges, adjustments, and payment options.
• Process payments, payment arrangements, and account updates while ensuring accuracy.
• Investigate billing discrepancies and work to resolve account issues promptly.
• Maintain accurate customer account records and documentation.
• Utilize customer information and billing software to manage accounts efficiently.
• Provide exceptional customer service while handling sensitive financial information.
• Support collections processes, account maintenance, and payment reconciliation activities.
• Collaborate with internal departments to resolve billing and service-related concerns.
• Consistently maintain attention to detail when processing financial transactions and account changes.

Physical Therapist Assistant (PTA) - THE JAECKLE CENTRE

(2023-10 - 2024-07)

• Assisted with therapeutic and rehabilitation programs.
• Supported patient care and treatment plans under professional supervision.
• Maintained detailed records and documentation.
• Communicated effectively with patients, families, and healthcare professionals.
• Helped ensure a safe and positive rehabilitation environment.

Receptionist - THE CRICKET AND THE CACTUS

(2023-01 - 2023-10)

• Greeted customers and provided excellent customer service.
• Answered phones, scheduled appointments, and managed correspondence.
• Processed transactions and maintained records.
• Assisted with daily office operations and administrative tasks.
• Supported inventory organization and customer inquiries.

High School Diploma - PENN FOSTER HIGH SCHOOL

High School Coursework - PAGE HIGH SCHOOL

College Prerequisite Coursework - COLUMBIA STATE COMMUNITY COLLEGE