Paola Erazo

My background reflects strong abilities in data entry, administrative support, customer service, and CRM management. Experienced in maintaining accurate records, handling high-volume communications, troubleshooting inquiries, and supporting efficient office and remote operations. Bilingual in English and Spanish, with strong organizational and analytical skills strengthened by ongoing Pre-Law studies.

LEGAL ASSISTANT - GUERRERO LAW GROUP

(2026-01)

Provided administrative and operational support to the corporate estate planning firm.

• Mastered the skills on file organization, matter and task management on the CRM system, billing support, and internal operations coordination and workflow support.

SALES CONSULTANT - XSUN WINDOW FILMS

(2024-01 - 2025-12)

• Managed U.S. and South America sales communications via phone, email, and live chat.
• Perform accurate data entry, updating customer records using Excel and CRM platforms.
• Support lead conversion by processing inbound/outbound inquiries and tracking follow-ups.
• Generate weekly and monthly reports to monitor sales trends and customer satisfaction.
• Maintain organized digital files and assist with administrative tasks.

SALES MANAGER & VISUAL MERCHANDISER - DESIGUAL

(2021-01 - 2023-12)

• Oversaw daily store operations including scheduling, task delegation, and performance tracking.
• Utilized inventory management systems to maintain stock accuracy and restocking schedules.
• Delivered training for new team members on customer service and operational procedures.
• Created visual merchandising layouts aligned with brand guidelines.
• Prepared daily sales reports and supported administrative workflows.

Aa - criminal justice - Miami Dade College (2023-09)