Lilia Velazquez

Dedicated and results-driven professional with management and caregiving experience. Skilled in team leadership, customer service, and daily operations with a strong commitment to quality care, safety, and client satisfaction. Known for reliability, compassion, and the ability to handle multiple responsibilities in fast-paced environments.

Subway Manager at Subway (2023-01 – Present)

• Oversee daily restaurant operations, ensuring high-quality food preparation, cleanliness, and customer satisfaction.
• Train, coach, and supervise team members to maintain excellent service standards and consistent performance.
• Manage staff schedules, handle payroll, and resolve employee or customer concerns promptly and professionally.
• Monitor inventory levels, place supply orders, and control food and labor costs to meet company goals.
• Maintain compliance with health, safety, and sanitation regulations at all times.
• Drive sales growth through effective team leadership, upselling techniques, and community engagement.
• Ensure accurate cash handling, deposits, and daily financial reporting.

In-Home Care Provider at IHSS (2018-01 – 2023-12)

• Provided compassionate in-home care and assistance with daily living activities, including meal preparation, hygiene, and medication reminders.
• Supported clients with mobility and household tasks to promote comfort and independence.
• Maintained accurate documentation of care routines and reported changes in health or behavior to appropriate parties.
• Ensured a clean, safe, and nurturing home environment.
• Delivered dependable, patient-focused service with empathy and respect.

High School Graduate – California Charter School (2005-12)