Liliana Santarsiero

Floral Assistant with experience supporting daily flower shop operations, helping customers, preparing arrangements, and handling busy front desk and office tasks. Brings strong customer service, bilingual communication, multitasking, delivery support, and hands-on experience from retail, office, and care-focused roles.

Receptionist and Office Assistant at One Hour Electric (2022-10 – Present)

• Answered customer calls and emails to support fast scheduling and service updates.
• Coordinated weekly schedules for technicians, projects, and emergency service calls.
• Prepared quotes and followed up on material orders and customer requests.
• Supported office operations with dispatching, errands, and delivery of materials.
• Followed up with customers to help maintain satisfaction after completed work.

Floral Assistant at Flower Petal Boutique (2021 – 2023)

• Assisted with daily flower shop operations and customer service in a retail setting.
• Prepared floral items and supported arrangement work for shop and event needs.
• Helped organize inventory, maintain displays, and keep work areas clean.
• Supported order preparation and handled tasks during busy holiday and event periods.

Lead Manager at The Puppy Store (2019-10 – 2020-09)

• Assisted store operations while helping coordinate pet care and office support tasks.
• Worked with other store locations to organize inventory and transportation needs.
• Coordinated with veterinary offices for care, vaccinations, and related services.
• Supported Spanish-speaking customers through clear bilingual communication.

Sales Associate and Management Assistance at Swimsuits For Less (2003-05 – 2011-03)

• Helped customers in a retail setting while answering phones and handling basic office tasks.
• Processed merchandise receiving and stocking to keep inventory organized.
• Supported Spanish-speaking customers through bilingual communication and service.

Certificate in Veterinary Assistant Program – PIMA Medical Institute (2015-07)