Lillian Benefield

My core belief in the power of community and effective leadership drives my commitment to ensuring teams feel empowered and projects thrive.

Barista November 2021 – Present

Starbucks

Cartersville, GA

• Build strong customer relationships by learning names and orders and ensuring a welcoming and appreciative experience each visit.
• Boost Store Sales during slow seasons buy promoting seasonal products or popular upcharges.
• Thrive in a demanding environment while upholding Starbucks’s quality standards and addressing customer needs.

Retail Associate Cracker Barrel and Old Country Store September 2020 – November 2021

Adairsville, GA

• Managed guest experience during peak hours, ensuring calm and satisfaction despite wait times exceeding 1 hour.
• Executed numerous cash transactions exceeding $1,000, consistently maintaining a balanced drawer, and delivering exceptional customer service.
• Promoted and sold rotating merchandise at the front register and throughout the store, effectively competing with local Cracker Barrel locations.

Kennesaw State University Kennesaw, GA

Bachelor of Business Administration, Marketing

Minor, Digital Media and Advertising

Expected graduation date of December 2025

• GPA 3.49/4.00
• Hope Scholarship
• Dean’s List: Fall 2021, Spring 2023
• Sales Club, Fall 2024
• AMA (Atlanta Chapter), Fall 2024-Present