Lily Tucker

Experienced healthcare professional with three years of hands-on experience, including two years as a Licensed Nursing Assistant and one year as a Certified Residential Medication Aide. Skilled in patient care, medication administration and providing compassionate support in a clinical setting. Additionally, I bring over three years of experience in food and beverage management, with a strong background in team leadership, customer service and operational efficiency.

ServSafe certified, demonstrating a commitment to food safety and quality standards. Passionate about delivering exceptional care and service in both healthcare and restaurant business management. Authorized to work in the US for any employer.

Shift Supervisor at Starbucks (2025-03 – Present)

Supervised daily store operations during assigned shifts to ensure smooth and efficient service

• Supervised daily store operations during assigned shifts to ensure smooth and efficient service
• Directed and supported baristas to uphold high standards of customer service and beverage quality
• Managed opening and closing procedures, including cash handling, deposits, and inventory checks
• Trained and mentored new team members to ensure adherence to Starbucks standards and protocols
• Resolved customer concerns promptly and professionally to maintain satisfaction and brand loyalty
• Monitored labor and product costs during shifts to support profitability goals
• Communicated effectively with store management regarding staffing, performance, and operational needs
• Enforced safety and cleanliness standards to ensure a safe and welcoming environment
• Delegated tasks and set priorities to meet operational goals during peak hours
• Supported promotional activities and ensured accurate merchandising of products

Licensed Nursing Assistant at 603Healthcare at Mineral Springs Center (2024-10 – 2025-02)

Provided high-quality, compassionate care to patients, assisting with daily living activities and medication administration

• Provided high-quality, compassionate care to patients, assisting with daily living activities such as bathing, dressing, grooming, and feeding
• Monitored and recorded vital signs (blood pressure, temperature, pulse, and respiration) and reported changes to the nursing team
• Assisted with patient mobility, including transferring patients from beds to wheelchairs and aiding with physical therapy exercises as directed by healthcare providers
• Administered medications as prescribed, ensuring accurate dosages and timely delivery while maintaining patient safety and comfort
• Maintained clean and organized patient rooms, ensuring a safe and hygienic environment
• Collaborated closely with nursing staff and healthcare professionals to ensure individualized patient care plans were followed
• Provided emotional support to patients and their families, fostering a positive and empathetic care environment
• Documented patient progress and care activities accurately in patient records, ensuring compliance with healthcare regulations and policies
• Trained and mentored new staff members, sharing knowledge of procedures and patient care techniques

Licensed Nursing Assistant at Genesis Healthcare Mineral Springs (2023-04 – 2024-10)

Delivered direct patient care by assisting with personal hygiene tasks and medication administration in a long-term care setting

• Delivered direct patient care by assisting with personal hygiene tasks, including bathing, dressing, and toileting, ensuring patients' comfort and dignity at all times
• Took and recorded patients' vital signs, such as temperature, pulse, and blood pressure, and communicated any significant changes to the nursing staff for prompt intervention
• Supported patients in mobility, including repositioning and helping with walking or transfers, promoting independence and safety
• Administered prescribed medications and treatments to patients while carefully following established protocols and documentation procedures
• Maintained a clean and safe environment for patients by regularly sanitizing their living spaces, equipment, and medical supplies
• Worked collaboratively with a multidisciplinary team, providing insights and assisting in the development of care plans tailored to each patient's needs
• Offered emotional support to patients and families, fostering trust and creating a comforting atmosphere during their stay
• Ensured accurate and timely documentation of patient care, following facility policies and state regulations to maintain compliance
• Assisted in training and orienting new staff members, sharing best practices for patient care and safety protocols

CRMA at Bella Point Fryeburg (2022-06 – 2023-01)

Responsible for accurate and safe distribution of residents' medication and assisted with personal care activities

• Responsible for accurate and safe distribution of residents' medication and other treatments ordered by physicians
• Assisted patients in preparations for out-of-facility appointments
• Assisting and worked shifts with PSS staff for personal care of residents including meal preparations, bathing and dressing etc
• Recorded vital signs daily and health status notes weekly
• Responsible for entering physicians orders into MAR and ordering medications before they expire/run out
• Communication with pharmacy about orders/delivery times or expected refills

Shift Leader at Tropical Smoothie Cafe (2021-11 – 2022-03)

Responsible for shift management including staff management, transactions, customer relations, and food handling

• Responsible for every shift I worked. This included management of staff as well as transactions and customer relations, accurate and safe food handling and customer service with a smile
• I worked mostly closing shifts with the exception of opening on weekends. I was in charge of closing transactions at the end of the night and opening tills when opening the store

Assistant Manager at KFC/Taco Bell (2020-09 – 2021-06)

Led shifts through lunch and dinner rushes, managed staff, prepared food, and handled customer service and transactions

• Successfully Led shifts through lunch and dinner rushes on our busiest days
• Accurately prepared and cooked food to customer satisfaction
• Kindly handled customer complaints and other experienced transactions such as discounts and refunds
• Opened morning shifts and closed nightly forty plus hours a week
• Properly closed money transactions at the end of the day (deposits and safe/drawer counts)
• Positive attitude on even the most challenging days independent and an exceptionally fast learner
• Enjoys team building and leading/working with a team

High School Diploma – Sacopee Valley High School (2016-09 – 2019-07)

Bryant and Stratton College - Associates in Applied Science of Healthcare Information Management (2025- exp. Graduation 2027)