Shift Supervisor at Starbucks (2025-03 – Present)
Supervised daily store operations during assigned shifts to ensure smooth and efficient service
- Supervised daily store operations during assigned shifts to ensure smooth and efficient service
- Directed and supported baristas to uphold high standards of customer service and beverage quality
- Managed opening and closing procedures, including cash handling, deposits, and inventory checks
- Trained and mentored new team members to ensure adherence to Starbucks standards and protocols
- Resolved customer concerns promptly and professionally to maintain satisfaction and brand loyalty
- Monitored labor and product costs during shifts to support profitability goals
- Communicated effectively with store management regarding staffing, performance, and operational needs
- Enforced safety and cleanliness standards to ensure a safe and welcoming environment
- Delegated tasks and set priorities to meet operational goals during peak hours
- Supported promotional activities and ensured accurate merchandising of products
Licensed Nursing Assistant at 603Healthcare at Mineral Springs Center (2024-10 – 2025-02)
Provided high-quality, compassionate care to patients, assisting with daily living activities and medication administration
- Provided high-quality, compassionate care to patients, assisting with daily living activities such as bathing, dressing, grooming, and feeding
- Monitored and recorded vital signs (blood pressure, temperature, pulse, and respiration) and reported changes to the nursing team
- Assisted with patient mobility, including transferring patients from beds to wheelchairs and aiding with physical therapy exercises as directed by healthcare providers
- Administered medications as prescribed, ensuring accurate dosages and timely delivery while maintaining patient safety and comfort
- Maintained clean and organized patient rooms, ensuring a safe and hygienic environment
- Collaborated closely with nursing staff and healthcare professionals to ensure individualized patient care plans were followed
- Provided emotional support to patients and their families, fostering a positive and empathetic care environment
- Documented patient progress and care activities accurately in patient records, ensuring compliance with healthcare regulations and policies
- Trained and mentored new staff members, sharing knowledge of procedures and patient care techniques
Licensed Nursing Assistant at Genesis Healthcare Mineral Springs (2023-04 – 2024-10)
Delivered direct patient care by assisting with personal hygiene tasks and medication administration in a long-term care setting
- Delivered direct patient care by assisting with personal hygiene tasks, including bathing, dressing, and toileting, ensuring patients' comfort and dignity at all times
- Took and recorded patients' vital signs, such as temperature, pulse, and blood pressure, and communicated any significant changes to the nursing staff for prompt intervention
- Supported patients in mobility, including repositioning and helping with walking or transfers, promoting independence and safety
- Administered prescribed medications and treatments to patients while carefully following established protocols and documentation procedures
- Maintained a clean and safe environment for patients by regularly sanitizing their living spaces, equipment, and medical supplies
- Worked collaboratively with a multidisciplinary team, providing insights and assisting in the development of care plans tailored to each patient's needs
- Offered emotional support to patients and families, fostering trust and creating a comforting atmosphere during their stay
- Ensured accurate and timely documentation of patient care, following facility policies and state regulations to maintain compliance
- Assisted in training and orienting new staff members, sharing best practices for patient care and safety protocols
CRMA at Bella Point Fryeburg (2022-06 – 2023-01)
Responsible for accurate and safe distribution of residents' medication and assisted with personal care activities
- Responsible for accurate and safe distribution of residents' medication and other treatments ordered by physicians
- Assisted patients in preparations for out-of-facility appointments
- Assisting and worked shifts with PSS staff for personal care of residents including meal preparations, bathing and dressing etc
- Recorded vital signs daily and health status notes weekly
- Responsible for entering physicians orders into MAR and ordering medications before they expire/run out
- Communication with pharmacy about orders/delivery times or expected refills
Shift Leader at Tropical Smoothie Cafe (2021-11 – 2022-03)
Responsible for shift management including staff management, transactions, customer relations, and food handling
- Responsible for every shift I worked. This included management of staff as well as transactions and customer relations, accurate and safe food handling and customer service with a smile
- I worked mostly closing shifts with the exception of opening on weekends. I was in charge of closing transactions at the end of the night and opening tills when opening the store
Assistant Manager at KFC/Taco Bell (2020-09 – 2021-06)
Led shifts through lunch and dinner rushes, managed staff, prepared food, and handled customer service and transactions
- Successfully Led shifts through lunch and dinner rushes on our busiest days
- Accurately prepared and cooked food to customer satisfaction
- Kindly handled customer complaints and other experienced transactions such as discounts and refunds
- Opened morning shifts and closed nightly forty plus hours a week
- Properly closed money transactions at the end of the day (deposits and safe/drawer counts)
- Positive attitude on even the most challenging days independent and an exceptionally fast learner
- Enjoys team building and leading/working with a team
