Linda Dally

Extensive experience in customer service and administrative support for various levels of management. A well-organized, great team member and an independent worker, outstanding customer service skills, outstanding attention to detail, excellent verbal and written communication skills, coupled with great administrative/presentation skills. Perform well in fast-paced high, pressure environments.

Intermittent Interviewer - State of Connecticut - Department of Labor

(2021-05 - 2023-06)

• Makes claims for unemployment insurance benefits by questioning claimants regarding employment history.
• Conducts fact-finding interviews with claimants to determine if non-separation eligibility requirements have been met.
• Determines type and appropriate state and federal unemployment insurance program such as Federal, Ex-service person or interstate to establish a claim based on previous employers and employment and claim dates.
• Verifies accuracy of wage and employer information with the claimant, take additional information if claimant indicates wages and employers are omitted or incorrect; may request evidence of earnings such as W-2's or wage stubs.
• Enter data on the computer terminal verifies claim and benefit payment information.
• Maintains daily and weekly records or number and type of claims taken and processed.
• Audit claim for overpayment in the Benefit Control Unit.

Care Support Representative - Envolve People Care

(2014-08 - 2021-03)

• Research participant information to locate data when participants have been identified as unable to locate or no response
• Verify participant eligibility and diagnosis verifications
• Input direct referral participant information to the member management system
• Contact participants for an initial assessment to identify program intervention level
• Contact participants for scheduling of Baseline calls and Home Visits
• Precept new hirer.

Data Processing Clerk - The Hartford Financial Insurance Group

(2010-12 - 2012-12)

Contractual through Bee-Line temp agency

• Provided customer service to employees resetting their computer log-on access privileges
• Handled employees in house call daily and request via e-mail
• Quickly and effectively resolve customer issues.
• Escalated higher-level issues to appropriate management for approval
• Tracked and recorded unauthorized access to the company's computer system

Administrative Assistant - Sun Life Financial Services

(2007-11 - 2008-11)

Contractual through Kelly Services. Handled all aspects of the function of an Administrative Assistant.

• Supporting the Long term Disability Analyst team
• Handled all incoming telephone, routing them to the appropriate analyst
• Communicated via telephone with agents, Employers (policyholders), claimants, hospitals, physicians, attorneys, and other resources inquiring about current and prior claim issues, faxing, coping of all documentation for the department
• providing technical assistance to other claims staff members as well as assisting on special projects or assignments
• Identified new processes to support our customers more efficiently

Patient Registration Clerk - Connecticut Medical Center

(2006-02 - 2007-09)

Contractual through J. Morrissey & Company

• Handled inbound calls and updated patient demographics
• Verified patient information for eligibility via insurance company claims for validity keying data in the computer system
• Reviewed patient accounts for duplication and charge errors on multiple systems making corrections when needed
• Conferred with other staff members to obtain additional information and clarification needed to resolve concerns

Claims Processor - Connecticut General Life Insurance Company, a CIGNA Corporation

(2005-10 - 2006-01)

Contractual through Insurance Overload temp agency

• Examined and processed paper claims and/or electronic claims
• Adjudicated a wide range of assigned claims.
• Performed data entry duties keying pertinent information in health plan system
• Interacted with customers via mail to correct errors on claims before final submission
• Ensured compliance with contract provisions and state/federal regulations
• Collaborated internally/externally with various parties to ensure an easy workflow

Claims Associates - Women Health Center

(2005-09 - 2005-10)

Contractual through J. Morrissey & Co.

• Performed data entry duties inputting procedure codes into the medical system
• Handled 30 – 100 claims daily
• Performed batch balancing at the close of the business day for accurate productivity numbers

Health Claims Specialist Program - Branford Hall

BS - Human Services - Springfield College (2008 - 2023)