Elena Hood
Telephone Interviewer
Talent
WarrenMember since August 26, 2026
Project ManagementMicrosoft OfficeData collectionTeamwork10-key entryMicrosoft Outlook70 wpmTelephone interviewingSupervisingFood serviceMicrosoft ExcelMarket research surveys
·
Hire this person
Send a job offer directly to this candidate
Project ManagementMicrosoft OfficeData collectionTeamwork10-key entry
About
Communications graduate of Kent State University. Seeking long term employment to apply customer service and data entry experience.
Experience
Telephone Interviewer at ICF (2026-07 – Present)
- Conducted over 500+ nationwide telephone surveys for Centers on behalf of the Centers for Disease Control and Prevention and local health department.
- Input data with 100% accuracy
Shift Assistant at Venture Data (2016-04 – 2019-05)
- Performed efficient attendance supervision and documentation.
- Optimized data collection by coding accurately and efficiently.
- Resolved technological difficulties.
- Responsible for locking and unlocking facilities for shifts.
Supervisor at Venture Data (2016-04 – 2019-05)
- Yielded lower bid rates by performing attentive supervision.
- Trained new hires in PuTTy, Zoiper, survey instructions and special directions.
- Monitored calls in accordance with national and statewide calling procedures, helped with quality assurance, editing, and quality control.
- Handled direct questions from survey takers.
Interviewer at Venture Data (2016-04 – 2019-05)
- Polled 500+ individuals for market research company.
- Helped clients get a better understanding of their customers.
- Implemented probing techniques to proficiently record data.
- 99% transcription accuracy rate.
Cashier at Marc's (2015-08 – 2016-04)
- Served customers at cash register; ensured outstanding customer service.
- Worked cooperatively with team to exceed day-to-day service expectations.
- Speedy efficient service, low wait time.
Education
Bachelor of Arts in Communication – Kent State University
Skills
Telephone Interviewer
