Administrative Assistant / EP Fellowship Administrator - Hospital of the University of Pennsylvania - Philadelphia, PA
(2007-07)
Worked for a high profile Cardiology Electrophysiology group. Responsibilities included working closely with the Co-Director of the department. I was the first point of contact for new and existing patients.
- Sales – Establish relationships with referring providers to maximize patient referrals.
- Outpatients – Responsibilities included scheduling patient appointments and out-patient testing; management and triage of high volume phone calls; involved with insurance companies and per-certification; securing and maintenance of patients records electronically.
- In-Patients – Scheduled ablative procedures – worked off of a self-designed Excel spread sheet to ensure that patients were scheduled for their procedures in a timely fashion.
- Administrative Duties – Maintained my supervisor's calendar as well as performed all other duties outside the scope of direct patient care.
- Team Work – Worked closely with my supervisor and Physician Assistant to provide on-going medical care and close follow-up; I was always available to provide support to my co-workers, their physicians, and patients.
Sales Representative - LifeWatch, Inc. - Buffalo Grove, IL
(1996-01 - 2004-12)
Marketed cardiac arrhythmia monitoring services – including Holter Monitoring, Pacemaker Follow-Up, and 30-Day Event Monitoring – to physicians and Hospitals throughout the Northeastern corridor of the United States.
- Established over 150 new accounts which resulted in a 1,000% growth in sales.
- Provided on-going customer support to ensure physician and patient satisfaction; resolve problems quickly and follow-up appropriately.
- Thorough knowledge of third party payers throughout the states in which I marketed our services. Prepared proposals and bids to become "in-network" with insurance carriers.
- Trained new representatives.
- Recipient of President's Club Award four years.
Hostess/Server - Iron Hill Brewery and Restaurant - North Wales, PA
(2005-01 - 2007-12)
- First point of contact as Hostess, representing the Restaurant in a courteous, friendly, and professional manner.
- Strong communication with all levels of management.
- Positive, on-going, table-side customer relations.
- Trouble-shooting with management.
- Computer knowledge.
