Associate Personal Banker - Wells Fargo Bank - Franklin, NC
(2025-11)
Open accounts and ensure to provide every customer with service, advice and guidance for them to feel confident with their financial life. Also help customers with any questions or needs they have with their accounts.
Direct Support Professional - Macon Citizens Habilities - Franklin, NC
(2024-12)
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Implemented individualized care plans based on clients; specific needs and goals
- Advocated for the rights and interests of individuals served by addressing any concerns or issues that arose
- Ensured a safe environment by identifying potential hazards and implementing appropriate preventive measures
- Closely monitored medication administration to ensure compliance with prescribed dosages and schedules
- Participated in ongoing training programs to enhance knowledge/skills related to disability services
- Supported individuals with physical disabilities in mobility assistance including transferring, ambulation, and use of assistive devices
CNA - Certified Nursing Assistant - Eckerd Living Center - Highlands, NC
(2024-06 - 2024-12)
- I Monitored vital signs including blood pressure, temperature, pulse rate, and oxygen levels on a regular basis
- Aided in the mobility of patients by assisting with transfers, ambulation, and positioning techniques
- Provided compassionate and personalized care to patients, ensuring their comfort and well-being
- Closely monitored patients for any signs of distress or changes in health status; promptly reported concerns to healthcare team members
- Safely operated medical equipment such as lifts, wheelchairs, walkers, and bed assist devices to ensure patient safety during transfers or movements
Patient Safety Attendant - Mission Health - Franklin, NC
(2024-02 - 2024-06)
Provided direct, continuous observation of patients who require extra care and monitoring due to various risks, such as self-harm, confusion, or potential falls
Direct Support Professional - Macon Citizens Habilities - Franklin, NC
(2021-08 - 2022-12)
Cared for residents with mental and physical disabilities. I was trained to facilitate activities of daily living from when they woke up in the morning, following their daily routine through the day at workshop, coming home from and carrying through their evening programs. I was also trained to administer and log daily medications.
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Implemented individualized care plans based on clients' specific needs and goals
- Maintained accurate records of client progress, behaviors, incidents, and medical information
- Responded promptly to emergencies or crisis situations following established protocols
- Advocated for the rights and interests of individuals served by addressing any concerns or issues that arose
- Developed positive relationships with clients through active listening, empathy, and effective communication
- Ensured a safe environment by identifying potential hazards and implementing appropriate preventive measures
- Provided emotional support to individuals facing challenges or difficult situations
- Closely monitored medication administration to ensure compliance with prescribed dosages and schedules
- Aided in managing behavioral issues/changes through de-escalation techniques and implementation of behavior management strategies
- Participated in ongoing training programs to enhance knowledge/skills related to disability services
- Documented all interactions/observations accurately and maintained confidentiality of client information
- Provided transportation and accompanied clients to appointments, errands, and social outings
- Supported individuals with physical disabilities in mobility assistance including transferring, ambulation, and use of assistive devices
- Implemented strategies to promote independence in daily living skills such as personal hygiene, meal planning/ preparation, and household management
Server - Mesquite Grill - Sylva, NC
(2019-04 - 2021-09)
As a server I made sure to satisfy the clients with their desired drink and food order. Received customer payments at end of their meals. I learned how to work with POS system for the food orders. At the end of the shift I made sure to clean my section and complete assigned side work. I carried my own bank so at the end of the shift I turned in my server report.
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
- Effectively communicated daily specials, menu items, and drink options to customers, resulting in increased sales
- Maintained a clean and organized work area, including tables, chairs, utensils, and condiments
- Collaborated with kitchen staff to ensure accurate preparation of food orders according to customer preferences
- Managed cash transactions accurately and efficiently using POS system
- Resolved customer complaints or concerns promptly and professionally to ensure guest satisfaction
- Served as a team player by assisting coworkers during busy periods or when needed
- Maintained a positive attitude even during high-stress situations to create a welcoming atmosphere for guests
- Possessed excellent time management skills in order to prioritize tasks effectively during peak hours
Ward Clerk - Macon Valley Nursing and Rehabilitation Center - Franklin, NC
(2020-05 - 2021-08)
Answered and directed phone calls to correct department. Assisted CNA's with small tasks such as; making phone calls for residents, and taking residents to designated smoking area. Also made copies of physicians orders and made x-ray appointments as needed. Created charts for new in coming residents. Occasionally assisted with filling medical records.
Office Assistant - EZ Insurance Solutions - Lilburn, GA
(2019-01 - 2019-03)
Communicated directly with clients to offer insurance, quoted potential clients, analyzed current client payments, and communicated progress with clients about their insurance and their coverage if ever needed.
- Greeted and welcomed guests, providing excellent customer service and ensuring a positive first impression
- Managed incoming calls, directing them to the appropriate departments or individuals
- Handled all incoming and outgoing mail, packages, and deliveries with accuracy and efficiency
- Maintained an organized front desk area, ensuring cleanliness and professionalism at all times
- Maintained confidentiality of sensitive information while handling documents or interacting with clients/guests
Office Assistant - State Farm Insurance - Franklin, NC
(2017-04 - 2017-09)
I was responsible for customer payments being on time. I answered phone calls and transferred them to the most adequate department that would best help the customer.
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Greeted and welcomed guests, providing excellent customer service and ensuring a positive first impression
- Managed incoming calls, directing them to the appropriate departments or individuals
- Maintained an organized front desk area, ensuring cleanliness and professionalism at all times
