Accounting Specialist II - State of Delaware Division of Revenue - Wilmington, DE
(2023-09 - 2025-12)
- Managed inbound and outbound client calls, providing updates and resolving inquiries to enhance customer satisfaction
- Assisted walk-up clients and scheduled appointments at the front desk, ensuring professional and welcoming service
- Processed lottery winnings, business license applications, checks, and payments accurately
- Assisted with refund processing and filing of personal and business taxes
Customer Care/ Loan Documentation Specialist - Bank of NY - Newark, DE
(2018-05 - 2023-08)
- Prepared and assembled loan documents including commitment letters and agreements, ensuring accuracy and compliance
- Communicated effectively with borrowers to collect information and facilitate smooth loan closings
- Adhered strictly to lending policies, procedures, regulations, and laws to maintain compliance
- Provided support to internal staff and addressed inquiries from customers and stakeholders to maintain strong relationships
Fraud Analyst II/ Business Client Services Representative II - Bank of America - Newark, DE
(2016-09 - 2018-04)
- Provided consultation on strategic fraud controls to protect customer accounts and maintain trust
- Conducted assessments on new banking initiatives and emerging capabilities to identify vulnerabilities
- Supported Fraud Strategy partners with controlled tests to improve fraud detection tactics
Sales Representative (Seasonal) - TruGreen/Scotts Lawn Care Services - New Castle, DE
(2016-04 - 2016-09)
- Sold lawn care programs and services by understanding customer needs and offering customized solutions
- Conducted follow-up calls to leads and existing customers to ensure retention and satisfaction
- Developed strong customer relationships to support service renewals and referrals
Inventory Specialist (temporary position) - Walmart - New Castle, DE
(2015-08 - 2016-01)
- Maintained accurate inventory controls by unloading merchandise and replenishing sales floor stock
- Monitored store areas for potential security risks and coordinated with management to address issues
- Ensured compliance with safety standards to maintain a secure environment
Crew Mate/Sales Associate (temporary traveling pop-up outlet) - Vineyard Vines - New Castle, DE
(2015-08 - 2015-11)
- Delivered exceptional customer service to drive sales and enhance customer experience
- Supported sales goals through effective merchandise management and in-store event assistance
- Maintained awareness of loss prevention to protect company assets
Debt Management Associate - Phillips & Cohen - Wilmington, DE
(2012-09 - 2015-05)
- Managed delinquent accounts by negotiating repayment plans and securing commitments to pay
- Built rapport with debtors to facilitate successful collections and account resolution
- Utilized proprietary databases and skip-tracing tools to locate and communicate with clients
- Collaborated with team members to handle challenging calls and improve collection outcomes
Service Professional - Discover Financial - New Castle, DE
(2008-09 - 2012-09)
- Handled inbound service inquiries from card members, employing active listening and problem-solving skills
- Resolved customer issues by building rapport and presenting effective solutions
- Promoted new card features and additional products to enhance customer value
- Demonstrated strong communication, negotiation, and customer relationship skills
