Lisa Caceres

Director/VP Operations

Talent

Ronkonkoma, Town of Brookhaven, SuffolkMember since March 24, 2023

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About

A career professional with 25+ years experience in management, operations, budgeting/planning, problem solving and human resources. Proven ability to deliver results, stream line processes and develop cost savings strategies.

Experience

VP of Operations/Human Resources 9/21- present

NRGUSA / Hyped Holdings LLC/ Alexander Madison Consulting Group Inc. Melville, NY

Lead departments and operations of the three companies
Budgeting multiple projects; including monitoring and controlling costs
Work closely with the CEO to implement and refine company policies and procedures
Guide, direct and evaluate the work of management and executive team members
Develop and implement a strategic plan to meet current market demands
Leverage company output to improve ranking in the competitive field
Troubleshoot and address unforeseen operational, payroll, accounting, and systems issues
Researched and implemented new benefit plans resulting in cost savings
Represent the company for external and internal events, and legal liaison
Monitor competitive landscape and participate in industry events to stay current and seek ways to stay ahead
Identify, train and develop staff and implement succession plan
Recruit, interview, hire, and train management-level staff.
Provide constructive and timely performance evaluations
Oversee the handling of discipline and termination of employees in accordance with company policy
Identify key performance indicators for the organization’s talent management functions; assess the organizations success and market competitiveness based on these metrics
Research, develop, and implement competitive compensation, benefits, performance appraisal, and employee incentive programs
Provide guidance and leadership to the human resource management team; assist with resolution of human resource, compensation, and benefits questions, concerns, and issues.
Ensure compliance with employment, benefits, insurance, safety, and other laws, regulations, and requirements
Maintain knowledge of laws, regulations, and best practices in employment law, human resources, and talent management
Draft and implement the organizations staffing budget, and the budget for the human resource department
Participate in professional development and networking conferences and events.
Manage and oversee: Commissions (Monthly), Bank Reconciliations, Financials Meeting (Monthly), Contract Review, I-9/E Verifications, ACA updates and W2/EEO Reporting, OSHA Log, Benefit Census, Benefit Open Enrollment Monthly / Annual, PTO updates, Offer Letters / On boarding for internal staff, Employee Law update.

Director of Operations/Sales 4/2021-9/2021

Lombardi On the Bay

Responsible for setup/take down of outside structures, oversee maintenance of the bay
Managed accounting for the catering sales office to be supplied to accountants
Conducted companywide training for the both staffs of Cater-ease systems
Programmed new operating system (Cater-ease)
Developed Contracts, BEOS, Menus, and Invoices utilizing new operating system for The Bay and Villa Lombardi companies
Consistently developed leads for new corporate, social and wedding catering event business
Create and cultivate relationships with local venues to create new business flow
Created and executed a clear concise weekly plan for outreach within the local community and surrounding markets for the sales team to ensure sales/new business targets were met
Partnered with the owners and negotiated pricing
Prepared and managed the preparation and signing of event contracts with the sales team
Conducted tours of the facility and discussed booking logistics, room options and menus with potential clients
Directed and produced weekly BEO meetings to review the upcoming events and parties
Cultivated strong client relationships, ensuring client satisfaction
Monitored Sales to ensure adherence to sales goals
Established pricing strategies to offer competitive rates while maintaining realistic profit margins, collaborated with Executive Chef for strategies and implementation
Developed new concepts for catering menu to increase customer appeal and suit current industry trends
Oversaw the planning and coordination of Bridal showcases, holidays and special events
Ensured and performed daily follow ups and communications with all prospectuses
Oversaw Sales and Catering operations of Villa and the Bay
Provided ongoing development and training on all policies and procedures regarding Catering and Sales Contracts
Generated floor plans for each event
Investigated and resolved all client complaints in a timely manner
Established goals, standards and customer friendly atmosphere
Ensured all catering menus are up to date and consistent within Lombardi standards.
Problem-solved, created and maintained schedules; being both prepared and flexible to adapt
Worked efficiently both independently and as part of a team

VP of Operations and Human Resources 4/2013-10/2020

Country Fair Entertainment Park - Medford, NY

Responsible for the planning, running, organizing, directing, selling and managing the operation of the Country Fair Entertainment Park and Events.
Planned a budget that included P & L, operations, maintenance, and capital improvement of event sales for a 26-acre amusement park.
Produced Large Catering Events (up to 6000 people) and doubled the Sales of the Catering business.
Provided day to day supervision for General Manager and Division Managers for Park HR, Accounting, Catering, Concessions, and Maintenance.
Traveled to other Amusement Parks out of state
Attended FEC and IAAP conference to do analytics on future attractions.
Bought and sold Attractions for the park’s growth.
Sold and executed events and Catering for up to 6000 people.
Directed the planning, preparation and administration of the Departments, budgets, five-year capital improvement plan and the fee structure for various attraction, activities and facilities.
Responsible for the sales and marketing of the Country Fair Entertainment Park and Country Fair Kitchens Catering Events and Restaurant and bar.
Established and monitored management controls for administration and fiscal procedures to ensure effectiveness and cost efficiency of maintenance and levels of service.
Coordinated with park and event managers for needs and services.
Oversee the supervision, evaluation, training, and hiring of Departmental personnel.
Conferred with public groups, boards and organizations for the purpose of maintaining and furthering public relations regarding Parks and Event functions, planning, and programming.
Networked within the park and outside the park, member of the local chambers and the HIA and participated in industry events
Served as a member of the City Council and other public agencies meetings
Managed and reviewed accountant’s reports and P & L; prepared weekly summary reports/analysis report for owners
Developed, communicated, and monitored policies, procedures, and standards for the Departments of park and events
Planned and implemented short and long-range goals, objectives, organizational structure for the overall direction of the Parks and Event Departments
Managed and monitored park and catering expenses and initiated corrective plans to lower cost to run more efficiently
Managed and monitored a variety of operations to ensure success and implementation of all department's objectives
Evaluated the effectiveness of park, facilities, and event services
Managed the professional staff in the administration of the Parks and Event Departments
Recommended consultants and contractors for capital projects in the parks and event departments
Responsible for saving the company over $20 million on investments on Attractions and the cutting of department spending company wide
Performed personal assistant duties on a requested basis to the owner
Arranged all travel plans for the company including airfare, hotel, car rentals and passes to shows or parks
Prepared analytics on all future attractions and business development planning
Responsible for all permits and licensing on property for park and events and F&B
Responsible for all HR Employee relations, payroll (Pay-Chex app and Humanity scheduling app), benefits, and training, All staff orientations.
Responsible for programming Micros, Cater-ease, Embed system. Also work with QuickBooks, Pay-Chex system, and TD Bank system.
Responsible for all safety and security of park and events
Responsible for organizing job duties and schedules, while keeping staff motivated to provide the highest standard of service
Managed stock control financial planning and budgets
Responsible for meeting with suppliers and customers, presented contract requirements

Director of Human Resources/Sales 1/2012-8/2012

Greystone Staffing Agency /NRGUSA - Melville, NY

Identified new and creative means for sourcing temporary workforce within established and proposed skill sets
Managed candidate inventory and sourcing levels to meet the current anticipated needs of the existing client base
Conducted formal interviews with potential candidates
Interacted with internal Account Executives and clients to fully understand staffing needs and position descriptions/requirements
Managed and utilized all resources to identify appropriate candidates for assignments
Coordinated the lifecycle recruitment process from interview to placement
Managed ongoing relationships with temporary workforce, including payroll, attendance, benefits and compensation issues
Met/exceeded sales growth targets through continuous growth
Responsible for field supervision and development of new and veteran sales associates
Established clear district goals and sales targets through business and territory planning
Reinforced and supported corporate policies and guidelines in a consistent, professional company manner
Cultivated and built sales relationships with existing and new customers
Aided in the development of future Sales Managers through training assignments
Completed required documents to fulfill position responsibilities
Promoted company marketing and promotional programs
Trained and coached direct sales representatives during the selling process, and in the planning process
Responsible for managing territory and district as defined by company policies
Participated in group projects or activities that can result in new ideas that generate or enhance short-term results.
Sourced and recruited future sales candidates
Developed and grew client base by marketing our services for contract and contract to full-time staffing solutions through marketing, calls and in-person meetings
Collaborated supervisors to determine candidate’s viability to support and resolve specific client needs
Strategized with teammates to accomplish weekly business growth goals
Executed Drug and Background Clearance reporting

General Manager 2007-2012

Crestwood Manor Makkos Group

Trained, motivated, and evaluated a sales team of 25 on selling strategies
Monitored, tracked, and evaluated sales data to ensure satisfaction of sales objectives
Form strategic alliances with key business partners to maintain competitive edge.
Developed and executed action plans for increased market share and profitability
Managed Unit managers and a team of customer service representatives.
Responsible for P & L
Drove revenue sales for the company
Responsible for all sales benchmarks for all sale associates
Responsible for cost of goods reports, payroll reports, weekly and monthly net sales to VP
Instituted programs, policies and procedures
Reviewed fiscal budgets for all departments
Organized marketing and sales strategies staff meetings for the growth of catering sales
Created banquet menu and cost analysis
Worked closely with the Town of Huntington's building department, town officials, and Chamber of Commerce
Oversee all of the maintenance throughout the buildings
Created and maintained standard operating procedures for all dining rooms and catering staff
Oversee Executive Chef and Food & Beverage cost control/payroll control
Oversee all of the day to day and monthly reports, operations, and sales
Responsible for all aspects of construction phases of new site for Northport location.