Lisa Massie

Customer service and account control representative, knowledge of automated accounting and record management retrieval system. Expertise in managing sales documentation, and accounting data, accounts receivable, customer billing, troubleshooting customer concerns through electronic system as well as personable and direct contact with customer. Confirmed and schedule all appointments, filed, pulled and maintained all charts.

Pulled patients referrals and called for approvals. Practical working knowledge of MS Word and MS Excel software program ,Typing 25-30wpm,Xerox Scanner ,HP Copier ,Microfiche system ect.

Family Caregiver - Family Caregiver - Brooklyn, NY

(2009 - 2024)

• Take patient to Doctor Appointments
• Set up patient Medication daily
• Help patient get dressed
• Do lite house work (laundry, cleaning )

Office Assistant - Ophthalmology of Bay Ridge - Brooklyn, NY

(2008-11 - 2009-06)

• Confirm and schedule all appointments
• Filed and pulled charts
• Pulled patients referrals and called for approvals
• Updated doctors diagnosis in charts daily
• Managed all important documents and sent documents out when needed
• Made sure files were organized according to code

Customer Service/Account Control Representative - Alitalia Airlines - New York, New York

(1998-09 - 2007-11)

• Manage and oversaw the daily customer service operation of my client’s accounts
• I also handle the monthly sublease billing for my client’s account’s
• Handle customer service calls:
• Refunds
• Lost tickets
• Luggage
• I also corrected flight destinations
• Called airports daily if I was missing the payroll for each flight
• Maintained records of all transaction daily

H.S Diploma - Edward R Murrow H.S