Lita Ferrigon
Certified Addiction Recovery Empowerment Specialis
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About
I started my career as a medical assistant/phlebotomist for a number of years, specializing in ear lavages, venipunctures, Chain of command drug testing, data entry and customer service. I worked at various call centers, Jackson Hewitt; front office duties including, printing and check disbursement scheduling appointments answering multi-function phone lines and customer conflicts. Georgia dept. of Family and Child services is where I enrolled and maintained files for members receiving food stamp and Georgia Medicaid.
I used all my lived experiences and became a CARES. In the past few years, I have assisted peers with Medication Assisted Treatment (MAT), performing scheduled and random drug screening as well as supporting members transitioning in various stages of their new lives.
Experience
Work It Health-CARES/Certified Addiction Recovery Empowerment Specialist Atlanta, GA.
Virtual Medication Assistance Treatment Peer Support 2021- present Virtual drug testing
Provide community support throughout the USA.
Atlanta Harm Reduction Coalition CARES/Certified Peer Specialist Atlanta, GA. Developed and maintain MAT program. 2020-2021
Facilitate MAT and HIV groups.
Assisting clients with HIV, OUD, MH with wellness
Community outreach coordinator
Georgia Dept of Human Service-Medicaid/Call Center Cobb, GA.
Automatic calls 2015-2020 Transferring calls to appropriate locations
Process applications, renewals and changes
Jackson Hewitt - Call Center Norcross, GA.
Answering incoming calls 2011, 2012, 2013, 2014, 2015
Appointment scheduling
Transferring calls to appropriate staff
Customer conflict resolution
Education
2008 Gwinnett Technical College- pre-requisite for Surgical Tech
2010 Iverson Business School-Surgical Technician
2020 Atlanta Career Institute-Phlebotomy Technician
2021 CARES Certified Peer Specialist- MH
2021 Forensics Peer Specialist
