Liz E. Palacios

Responsible to inspect 30-40 damage vehicles, daily, and created repair estimates using Mitchell software. Ordered parts and submitted information necessary to vender/s for parts orders and location. Maintain constant contact with venders for parts status and follow up.

Auto Damage Appraiser - The Hertz Corporation - East Boston, MA

(2018-01 - 2020-12)

• Responsible to inspect 30-40 damage vehicles, daily, and created repair estimates using Mitchell software.
• Ordered parts and submitted information necessary to vender/s for parts orders and location.
• Maintain constant contact with venders for parts status and follow up.
• Traveled to contracted independent automobile shops to verify repairs and repair status and entered onto a Microsoft Excel spreadsheet.
• Negotiated repairs and labor for supplement repairs.
• Verified payments to body shops and parts venders.
• Decision maker for to determine if the vehicle was to be repaired or totaled.
• Responsible to appraise automobile damage in over 10 Hertz locations in Massachusetts and several in New Hampshire.

Automobile Appraiser - Glenville Terrace Auto Body and Repair - Allston, MA

(2018-01 - 2018-12)

• Prepared insurance forms to indicate repair cost or cost estimates and recommendations.
• Assigned work to over 5 autobody technicians from to estimating to the completion of the repair.
• Show dismantled vehicles to insurance appraisers for authority to complete supplements repairs.
• Ordered parts and negotiated to whether to use original, used or aftermarket parts in the repair of the automobile, etc.
• Contacted owner to follow up on status of repairs and time of completion.
• Report and file paperwork to GEICO, Progressive Insurance, Liberty Mutual Insurance Company.

Independent Auto Damage Appraiser - Rand Adjustment Bureau - North Andover, MA

(2015-01 - 2018-12)

• Inspection of damaged vehicles to determine labor and material costs for restoration.
• Determined if damaged vehicles were classified as repair or total losses based on insurance company criteria.
• Physically examined damaged vehicles and classified nature of accident
• After repairs where complete inspected the vehicles to ensure quality service.
• Worked closely with personnel in the insurance automobile claims department.
• Contact vehicle owner or claimants to inspect the vehicle either at a repair shop or at insured's home/office location.

Certificate: Bridge to Digital Literacy - Mayor's office of Workforce Development - Boston, MA

(2021-01 - 2021-12)

Training on computer skills

Certification - Motor Vehicle Damage Appraiser Certification - Minuteman Regional Vocational Technical School (2007-01 - 2007-12)