Long Truong
CompTIA ITF+ certified IT Support Specialist
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About
CompTIA ITF+ certified IT Support Specialist with hands-on experience providing Tier 1 help desk support for 40+ users across educational and business environments. Reduced recurring support tickets by 30%, improved device readiness to 95%, and built technology systems that eliminated manual workflows. Seeking an IT Support, Help Desk, or Desktop Support role.
Experience
IT Support Specialist - iCodes Institute - Houston, TX
(2025-09 - 2026-06)
- Provided Tier 1 technical support for 40+ faculty, staff, and students, resolving hardware, software, printer, and account issues.
- Reduced recurring support tickets by 30% through root-cause diagnostics and preventive maintenance.
- Increased classroom device availability to 95% via proactive hardware maintenance, fan repairs, and software troubleshooting.
- Built and organized an IT lab including workstation setup, device imaging, cable management, and signage.
- Created technical documentation and knowledge base articles to improve troubleshooting consistency and reduce onboarding time for future support staff.
IT Support Technician - Pacific Multiservices - Houston, TX
(2026-01)
- Designed and deployed a CRM system with digital customer intake workflow, eliminating all paper-based processes.
- Developed automated invoice and document generation workflows using Google Apps Script, eliminating manual document creation.
- Integrated DocuSign for e-signature workflows on client intake forms and agreements.
- Designed and implemented a centralized customer database to manage client records, scheduling, and document retrieval, improving operational efficiency.
Social Worker - Pacific Multiservices - Houston, TX
(2026-01)
- Assisted 50+ clients with Medicaid/CHIP applications, explaining coverage, eligibility, and required documents.
- Increased application accuracy by 40% through clear communication and step-by-step guidance.
Assistant Manager - Tofu Village's - Houston, TX
(2025-11 - 2026-05)
- Oversaw daily operations for a 200-300 customer/day restaurant.
- Managed Excel/Google Sheets for sales tracking, cost analysis, and labor forecasting — improving cost visibility by 25%.
- Improved inventory accuracy by 20% through vendor communication and stock monitoring.
Education
A.S. - Computer Engineering & Information Technology - Houston Community College (HCC) (2027-05)
Diploma - Elsik High School
