Stephen Weaver

CompTIA-certified IT Support Professional with proven experience providing high-touch technical, desktop, and field support across academic and administrative environments. Skilled in diagnosing hardware/software issues, managing automated ticketing systems, deploying workstation images, and executing network cabling fixes. Strong communicator adept at collaborating with cross-functional cyber, logistics, and network teams to maintain reliable technology operations and deliver exceptional end-user support.

Intermediate Service Desk Technician - SOSI - Maryland, United States

(2025-10)

• End-User & Executive Support: Deliver fast-response tier 1/2 technical support via phone, remote access tools, and on-site field visits to Command Group leadership, faculty, and students, translating complex issues into clear updates.
• Ticketing & Incident Management: Utilize automated service management systems to log, track, and document troubleshooting activities, ensuring timely SLA resolution and identifying recurring technical trends for process improvement.
• System Imaging & Deployments: Streamline workstation imaging and OS deployments via SmartDeploy, managing hardware replacements and lifecycle tracking for hundreds of end-user computing devices.
• Network & Cabling Troubleshooting: Apply Network+ principles, Fluke tools, and tone-and-probe kits to trace, test, and patch Rs from switches to routers for minor network modifications and connectivity fixes.
• Security & Access Control: Enforce DoD security policies by resolving vulnerabilities, running BIOS/software updates, executing BitLocker key recoveries, managing Active Directory profiles, and overseeing physical drive destruction.
• Onboarding & Asset Logistics: Lead technical onboarding for incoming academic cohorts, setting up VPN, BigFix, SSO, and printer fleets (including HP Plotters) while coordinating property accountability with Logistics.

Information Technology Field Technician - MILEONE AUTOGROUP - Maryland, United States

(2024-08 - 2025-06)

• Provided multi-site desktop and network support, configuring printer environments and performing complex patch panel tracing and network drop installations.
• Managed large-scale hardware rollouts, asset tracking, and vendor warranty management while maintaining strict uptime during critical after-hours deployments.

Computer Hardware Technician - iBANKonIT - Owings Mills, Maryland

(2023-05 - 2024-07)

• Diagnosed, repaired, and refurbished desktop/laptop hardware, peripherals, and system components to meet quality assurance standards.
• Authored technical documentation and knowledge base guides to standardize repair workflows and improve team efficiency.

Sales & Customer Care Consultant - MileOne Autogroup / Win Kelly Chevrolet

(2010 - 2023)

Managed long-term client relationships, delivering high-standard customer care and technical product guidance.

STEM / Information Technology - Cisco - Howard Community College