Lonnie Johnson

Data Operations professional with 10+ years of experience supporting data validation, data quality, reporting, compliance-driven workflows, and operational process improvement across telecommunications, financial services, banking, and mortgage industries. Skilled in Salesforce CRM, Excel analytics, Power BI reporting, KPI tracking, data governance, and workflow optimization. Proven ability to maintain data integrity, identify discrepancies, support audit readiness, and improve operational efficiency in high-volume environments.

Seeking a remote Data Operations, Data Quality, or Reporting Analyst role.

Data Operations Analyst (SEGA Business Care Analyst) - T-Mobile

(2021-05)

• Process and validate high-volume enterprise account requests while ensuring data accuracy and compliance with service-level agreements.
• Perform data quality reviews and account audits to identify discrepancies, inconsistencies, and operational exceptions.
• Build and maintain Excel-based KPI dashboards utilizing Pivot Tables, VLOOKUPs, and reporting tools to support business decisions.
• Document workflows and support continuous improvement initiatives that enhance operational efficiency and reporting visibility.
• Collaborate with internal stakeholders to resolve data issues and maintain accurate customer records.

Data Entry Analyst (Remote) - Robinhood Financial

(2020-01 - 2021-05)

• Processed large volumes of financial documentation while maintaining accuracy rates exceeding 99%.
• Supported compliance and audit functions through accurate recordkeeping and data verification.
• Standardized workflow processes and contributed to improved team throughput and data consistency.
• Maintained confidentiality and data security standards when handling sensitive customer information.

Fraud Investigator / Data Entry Specialist - Credit One Bank

(2017-06 - 2019-07)

• Conducted transaction reviews and data validation activities supporting fraud detection and risk management initiatives.
• Prepared detailed reports and maintained accurate case documentation supporting regulatory compliance.
• Identified data anomalies and fraud trends through analysis of account and transaction information.
• Collaborated with operational and risk teams to improve data accuracy and investigation processes.

Data Coordinator - Wells Fargo Home Mortgage

(2016-09 - 2017-05)

• Verified mortgage documentation and maintained digital records supporting federal compliance requirements.
• Performed data validation activities ensuring accuracy across multiple record-management systems.

Member Data Operations Specialist - Clark County Credit Union

(2015-08 - 2016-08)

• Maintained member account information and transaction records with high levels of accuracy.
• Assisted with reconciliation activities, audit preparation, and data consistency reviews.

B.A. - Applied Business Management - Grand Canyon University

A.A. - General Studies - Valencia College

A.S. - Music & Sound Technology - Valencia College