Lori Caldwell

Resourceful Sr.

Pharmacy

Technician with extensive experience in pharmacy operations, including specialized oncology prior authorizations and URAC accreditation maintenance. Proven ability to assist customers with patient assistance programs and ensure excellent customer service. Possesses a Pharmacy Technician License, strong skills in insurance claims, and delivery coordination. Ready to leverage comprehensive pharmacy expertise to contribute to the success of Onco360 Oncology Pharmacy.

Sr Pharmacy Technician - City of Hope Specialty Pharmacy - Newnan, Coweta

(2025-04)

• Spearheaded the delegation of tasks among pharmacy staff, spearheaded training for new technicians, and specialized in oncology prior authorizations.
• Maintaining URAC accreditation and documentation.
• Assisting customer with patient assistance.
• Maintaining good customer service.

Lead pharmacy technician - Walmart - Newnan, GA

(2017-01 - 2025-07)

• Assisting customers with receiving prescriptions.
• Updating patient profiles.
• Entering in presentations.
• Checking out customers.
• Filling prescriptions.
• Assisting pharmacist with daily tasks.
• Training and retraining technicians.
• Maintaining pharmacy stock and out of date stock.
• Resolving customer complaints with respect and understanding.
• Assisting customers in getting affordable medications and locating items on sale floor.

Pharmacy technician - Walmart - Bremen, Ga

(2012-12 - 2016-01)

• Entering in patient prescriptions, filling prescriptions, assisting daily task with pharmacist, maintaining stock, maintaining out of date medication, checking out customers and located items on sales floor, and helping customers find affordable option on prescription medications.

High Diploma - Osborne High School (2001-08 - 2005-05)