Lori Cressman

I am an experienced and dedicated Dental Operations Manager with over 20 years of progressive expertise in the dental field. I began my career as an Expanded Duties Dental Assistant, which provided me with a strong clinical foundation and a deep appreciation for patient care. Over time, I transitioned into front office leadership, treatment coordination, and full-practice operations management, allowing me to combine both clinical understanding and administrative excellence.

Throughout my career, I have established a reputation for strong leadership, exceptional organization, and a commitment to creating a seamless and supportive patient experience. My contributions have consistently helped dental practices operate efficiently, grow revenue, and strengthen team performance.

I bring a proven track record of:

• Coordinating complex treatment plans and presenting care options clearly and confidently.
• Managing all aspects of daily operations, including staff leadership, scheduling, training, and compliance.
• Building strong, lasting patient relationships through compassion, communication, and trust.
• Meeting—and frequently exceeding—collection goals through accurate financial coordination, strategic scheduling, and strong case acceptance support.
• Improving workflow efficiency and overall practice profitability through systems development, process optimization, and operational oversight.

I excel in dynamic, growth-oriented environments and take pride in fostering teamwork, accountability, and a culture of excellence. I am currently seeking a long-term opportunity where I can bring my operational expertise, leadership skills, and dedication to a practice that I can proudly call my forever dental home.

Dynamic Dental Operations Manager with 20+ years of expertise driving practice growth, elevating team performance, and optimizing every facet of the patient and operational experience. I bring a unique blend of clinical insight—beginning my career as an Expanded Duties Dental Assistant—and advanced operational leadership, allowing me to create systems that are both patient-centered and efficiency-driven.

Renowned for strengthening team culture, streamlining workflows, and consistently achieving collection and production goals, I excel at transforming challenges into opportunities for growth. I leverage strong communication, strategic planning, and data-informed decision-making to enhance productivity, profitability, and long-term practice stability.

A hands-on leader with a passion for continuous improvement, I am dedicated to building high-performing teams, refining processes, and supporting a practice’s mission with integrity, consistency, and professionalism.

I am a graduate of Kutztown University with an Associates degree in Business Administration and a minor in Business Marketing. Additionally, I hold a Certification in Expanded Duties for Dental Assistants from the Georgia Dental Association. My education and certifications have equipped me with the business acumen and clinical expertise necessary to excel in dental operations management.