Lori Gamble

Experienced executive leader with a focus on customer experience and digital transformation. Proven ability to lead cross-functional teams and drive strategic initiatives that improve satisfaction and operational efficiency. Skilled in aligning business goals with technology solutions to foster stakeholder engagement and deliver impactful outcomes.

Lori Gamble is a strategic executive leader with over a decade of experience driving transformation across customer experience, operations, and digital strategy. She has led multimillion-dollar portfolios, managed global product teams, and delivered measurable improvements in satisfaction, retention, and operational efficiency. Her career spans industries including advertising, healthcare, and enterprise services, with a consistent focus on aligning cross-functional teams, optimizing processes, and elevating customer outcomes.

At Comcast Advertising, Lori spearheaded a $10M CX initiative portfolio, integrating Agile delivery and change management to accelerate time-to-market and reduce friction. At Ricoh USA, she held multiple leadership roles — from Senior Product Manager to Shared Services Manager — where she streamlined release cycles, improved NPS by 12 points, and led a 40+ person team to a 25% boost in customer satisfaction. Her earlier work at Caris Life Sciences focused on operational strategy, onboarding, and compliance alignment in the healthcare space.

Lori’s leadership is defined by her ability to balance strategic vision with executional precision. She excels in stakeholder engagement, KPI development, and organizational readiness, and is known for empowering teams through transformation. With certifications in CX and product management, and a B.S. in Communication in progress, she brings both depth and agility to every challenge.

Lori Gamble is currently pursuing a Bachelor of Science in Communication from Purdue Global University Online, reinforcing her foundation in executive communication, stakeholder engagement, and organizational leadership.

She is a Bain Certified Customer Experience Practitioner (April 2024), equipping her with advanced methodologies in journey mapping, CX strategy, and transformation leadership.

Additionally, she holds dual certifications in Product Management and Product Marketing Management from AIPMM, further strengthening her expertise in lifecycle planning, market alignment, and cross-functional delivery.