Donna Wallace

Senior HR professional with extensive experience in Employee Relations, HR Business Partnership, and organizational management across multiple industries including healthcare, government, manufacturing, and legal. Expertise in leadership development, employee engagement, compliance, and change management. Known for high emotional intelligence, exceptional communication skills, and ability to relate effectively across all organizational levels.

Temp/Contract Human Resource Positions at Various Companies (2022 – Present)

Contract work in various industries including Healthcare, Government, Manufacturing, and Legal

Employee Relations Manager / HR Business Partner at Health Choice/Blue Cross-Blue Shield AZ (2017-07 – 2022-08)

ER Manager/HR Business Partner supporting 600+ FT employees in fast-paced productivity driven environment

• Provided strategic and operational HR partnership by collaborating with leadership to address departmental needs including performance management, training, workforce planning, engagement and leaves
• Collaborated with department managers to address employee relations issues and resolve conflicts promptly and effectively
• Created and facilitated training program for Leadership Development resulting in increased productivity and more positive team interactions
• Trained leaders in Emotional Intelligence, Employee Relations, EQ, HR Law, Conflict Resolution, Harassment, and Diversity
• Supported annual engagement survey, summarized findings, and worked with department leaders to recommend actions for culture and performance improvement
• Managed annual performance review process and collaborated with management on development plans
• Assisted in acquisition process of 600 Health Choice employees to provide effective change management
• Partnered with Training Department in production and delivery of virtual training
• Workday HRIS experience

Human Resource Manager at American Woodmark, Inc. (2015-04 – 2017-02)

Member of Plant Leadership Team (PLT) at a 650 FT employee fast-paced metric driven manufacturing environment

• Facilitated recruiting, onboarding, orientation, and offboarding of salary and hourly employees
• Developed and implemented processes for managing ADA compliance, leave of absence requests, HR policy audits, workers' compensation, open enrollment, and investigations
• Managed Employee Relations, investigations, and performance management of large hourly and salary workforce
• Improved skills, knowledge, and competencies of workforce with training and career development including Leadership Development Program and Kaizen events
• Championed diversity and cultural development of the Plant Leadership Team and workforce
• Assisted in payroll and timekeeping
• Managed and developed HR Team including 2 supervisors, 2 admins, a Training Specialist, and 5 trainers
• Kronos HRIS experience

Human Resource Director at B & M, Inc., dba Red Monkey Foods (2012-12 – 2015-04)

Initial Human Resource Manager in start-up organic food manufacturing company. Supported 100 FT and 30 contract employees

• Managed weekly payroll
• Researched, tested, and successfully implemented new payroll and timekeeping system
• Implemented first-ever HR Department resulting in consistent best practices and legal compliance
• Developed HR policy and established exceptional service model to employees
• Developed consistent and legally sound process to investigate and resolve employee conduct issues
• Created and facilitated first-ever Leadership Development Program
• Hired diverse labor pool to include Burmese, Vietnamese, Hispanic, Romanian, LGBTQ, and disabled employees
• Developed and implemented comprehensive recruiting process for salaried and hourly employees
• Facilitated plant relocation of over 120 jobs to new facility with 95% employee retention

Human Resources Manager at Stirling Energy Systems, Inc. (2005-05 – 2009-04)

Initial Human Resource Manager and key trusted advisor to CEO in solar energy manufacturing start-up. Supported 200 FT employees

• Led talent acquisition to meet growth demands in rapidly developing business
• Implemented succession planning by identifying high-potential individuals and devising development plans for future leaders
• Created and managed annual performance review process
• Established new processes for consistent daily operations and created service model to assist employees
• Directed and mentored up to eight administrative staff

Bachelor of Arts in Psychology – Ashford University

Master of Arts in Psychology – LeTourneau University

Master of Arts in Organizational Management/HR – Ashford University