Lori Peters

Professional Health Care Administrative Director with consultative and inclusive leadership style that promotes employee engagement and encourages ownership. Proven ability to build and manage productive administrative and onsite clinical teams over multiple locations. Operations management of personnel, expenses, budgets, and strategic planning.

Practice Support Supervisor - CVS Health

(2020-04)

• Supervise and evaluate non-clinical activities of MinuteClinic Clinical Support Staff, including contingent/travel healthcare professionals, coordinate with field team leaders responsible for in-the-moment direction and general clinical oversight of team
• Conduct hiring and onboarding activities for CSS colleagues in partnership with Talent Acquisition and Contingent/Travel Nurse Workforce Program (CWP) liaison
• Educate Travel Nurses via a Virtual Welcome & Orientation sessions to explain their job role and expectations
• Mentor and train new Practice Support Supervisors
• Partner effectively with the Resource Planning team and field leadership to ensure CSS staffing levels are appropriate
• Review and evaluate individual performance annually, and on an on-going basis
• Initiate and carry out any necessary disciplinary action
• Manage assigned CSS staff payroll to budget
• Implement strategies to drive engagement and retention of CSS members
• Monitor staff compliance to policies, procedures, and metrics
• Work in close alignment with regional Senior Practice Managers and Executive Area Director regarding day-to-day performance of CSS team

Business Manager of Patient Access - VNA of Care New England

(2013-11 - 2020-03)

• Manage a high-volume Intake department which consists of Customer Service Representatives, RNs, and an LPN
• Oversee the Face-to-Face process in order to ensure proper documentation needed for Medicare payment
• Establish relationships with Case Managers/Discharge Planners of Referral Sources
• Interview, hire and train new Intake staff
• Implement new streamlined processes and update Intake Referral Management manual

Center Operations Director - Concentra Urgent Care and Primary Care

(2010-12 - 2013-02)

• Direct and supervise employees engaged in Center operations and Primary Care Physician's office
• Manage center operations to increase center efficiency, financial gain, and customer experience
• Plan and prepare work schedules and assign employees duties
• Recruit, interview, hire, train, evaluate, discipline, and terminate employees in consultation with HR
• Review and analyze key financial reports, identifying key indicator trends and develop plans to ensure best practices are implemented to maximize clinic and overall program profitability and address variances
• Participate in work of subordinates to facilitate productivity and customer service
• Coach colleagues on career development opportunities, succession planning, and work life balance
• Develop goals with leadership team to increase colleague engagement, center efficiency, and improve client services
• Utilize project management skills in organizing, designing, and implementing strategies with several members of leadership to increase productivity and profitability
• Assist Sales and Marketing efforts by conducting on-site tours and training Center personnel to present clinic services to clients

Bachelor of Science - Health Care Administration - Stonehill College