Lori Welsh

Organized and service-focused administrative professional with experience in office operations, client and member relations, team coordination, training, reporting, and high-volume customer support. Proven ability to manage competing priorities, communicate across departments, solve problems quickly, and keep fast-paced workplaces running smoothly. Returning to the workforce after a planned career break and ready to bring strong organizational, communication, and relationship-management skills to an administrative or office support role.

Operations Manager at WeWork (2016-01 – 2017-12)

• Managed daily office and building operations while serving as a central point of contact for members, guests, and prospective clients.
• Oversaw front desk coverage, member communications, building access, and day-to-day administrative and operational needs.
• Conducted tours for prospective members, explained workspace options and amenities, and supported a welcoming client experience.
• Resolved member questions and concerns and coordinated with internal teams, vendors, and building partners as needed.
• Balanced multiple priorities in a fast-paced shared-office environment while maintaining organized, professional operations.

Client Relations Manager at Drybar (2010-01 – 2016-12)

• Managed a 90+ person client relations team supporting approximately 20,000 client calls per week.
• Supported client relations and customer-service operations across 37 locations and Drybar Support headquarters.
• Helped support the opening of 25 retail locations and assisted in building and documenting the Client Relations training model.
• Served as a liaison among operations, marketing, social media, field teams, and executive leadership.
• Tracked and reported client satisfaction metrics and training opportunities; reduced average hold time from about 1.5 minutes to 30 seconds while maintaining a 99.997% satisfaction metric.

Esthetician at Burke Williams (2009-01 – 2010-12)

• Provided client consultations and personalized services in a high-touch customer service environment.
• Managed client needs, product recommendations, and retail sales while maintaining professional service standards.

Full-Time Parent (2017-01 – Present)

Took a planned career break to raise my children and manage my household full time. Now returning to the workforce with prior experience in administration, operations, team leadership, client service, and relationship management.