Lorna Burke

Receive orders via shopping app Ensure proper selection of customer orders Replace items as necessary to ensure customer satisfaction

Online Shopper at Walmart (2022-04 – Present)

• Receive orders via shopping app
• Ensure proper selection of customer orders
• Replace items as necessary to ensure customer satisfaction
• Ensure items are purchased, packed and ready for pick up

Dept. Manager at Walmart (2009-06 – 2020-07)

• Over saw team of 16 employees
• Delegates responsibilities surrounding department needs
• Approved and edited schedule as needed to fit company needs and customer expectations
• Ensured my staff was well trained In customer service to exceed OSAT score per department
• Ensured all metrix were met per associate and duties were accomplished in time allotted

Teller Lead/ Universal Banker at Peoples United Financial (1986-03 – 2009-06)

• Opened checking and savings accounts to strengthen relations between the community and our branch
• Entered loan applications and obtained all necessary documents
• Handled loan closings and disbursement of funding
• Took mortgage applications and worked with underwriting for all necessary information from clients
• Vault custodian and monies processor
• Handled scheduling for tellers

Associates in Business Administration – Bronx Community College (2002)

Certificate in Business – Chattahoochee Technical College (1983)