Brooke Wilkins

Skilled in multitasking and problem-solving, with a commitment to teamwork and a strong work ethic. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.

Online Personal Shopper - Walmart - Lumberton, NC

(2024-08)

• Assisted customers in selecting products based on preferences and needs.
• Utilized Walmart's online shopping platform to manage customer orders efficiently.
• Ensured accurate product availability by coordinating with inventory management systems.
• Provided personalized recommendations to enhance customer shopping experiences.

Waitress - Sammio's Italian Restaurant - Hope Mills, NC

(2022-06 - 2024-07)

• Collaborated with team members to streamline order fulfillment processes.
• Trained new staff on best practices for online personal shopping assistance.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Greeted clients entering store to provide welcoming environment and friendly customer service.
• Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction.
• Managed multiple tables efficiently, ensuring timely order processing and delivery.
• Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
• Trained new waitstaff on restaurant procedures and service standards to maintain quality control.
• Handled cash transactions accurately, maintaining accountability for daily sales reports.
• Implemented process improvements that streamlined workflow during peak hours, reducing wait times.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Bachelor of Science - Exercise Science - University of North Carolina At Pembroke (2026-05)

Associate of Science - Science - Brunswick Community College (2024-05)

High School Diploma - Red Springs High School (2022-06)