Lorraine Araj

Developed management skills in a collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into a new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.

Manager/Restaurant Owner - Waterfront Pizza - Foster City, CA

(2007-06)

• Handled high-pressure situations calmly, maintaining composure during busy periods or complex interactions.
• Resolved customer complaints with professionalism and empathy, increasing customer loyalty.
• Cross-trained existing employees to maximize team agility and performance.
• Reduced payroll processing errors, conducting detailed checks before final submission.
• Submitted documentation for weekly payroll, managed schedules, and enforced policies.
• Conducted performance evaluations to identify areas for employee growth.
• Oversaw all aspects of the restaurant's operations, including managing staff

Director of Operations - Cushman & Wakefield - South San Francisco, CA

(2006-01 - 2006-12)

• Operated the building on behalf of the client or group.
• Coordinated and managed the team's daily activities.
• Ensured business operations were implemented based on established procedures.
• Ensured that the properties met and established operational, financial, and business performance goals through regular inspections and reviewed financial reports.
• Promoted client satisfaction and retention through timely reporting and effective communication.

Roving Manager - Woodmont Real Estate Services - Belmont, CA

(2004-09 - 2005-12)

Assisted in managing a diverse portfolio of residential properties and handled day-to-day operations, tenant inquiries, and property maintenance.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Monitored the property's financial operations to ensure all goals were met.
• Conducted regular property inspections, identifying areas for improvement and facilitating timely maintenance and repairs.
• Monitored rent collection, processed payments, and ensured compliance with lease agreements.
• Analyzed market trends and competitor properties to adjust rental rates, ensuring competitive positioning and maximizing profitability.
• Collaborated with vendors, contractors, and legal teams to manage property improvement and enhance property value.

Assistant Community Manager - Woodmont Real Estate Services - Belmont, CA

(2003-08 - 2004-08)

• Provided regular financial reporting to senior leadership, detailing revenue, expenses, and occupancy rates.
• Monitored and directed the work of the leasing staff and rental activity.
• Prepared rental agreements for residents and ensured the collection of rent.
• Oversaw all monthly financial reporting and variance analysis.
• Conducted research and resolved non-routine tenant issues
• Managed the bookkeeping functions for accounts receivable and accounts payable.
• Supervised all aspects of vendor services from initiation to completion.

Floating Assistant Manager - Equity Residential Properties - Foster City, CA

(2003-05 - 2004-08)

• Oversaw all operational aspects for six properties across the Peninsula and South Bay.
• Conducted regular inspections of property common areas, apartment units, and grounds, providing recommendations for improvements as needed.
• Collaborated closely with property managers to build and lead a high-performing team, consistently showcasing the quality and professionalism of Equity.
• Oversaw bookkeeping functions, including accounts payable and receivable, ensuring accuracy and timely processing
• Collaborated with the company attorney to facilitate tenant evictions per court orders, ensuring strict adherence to legal procedures and compliance standards.

Executive Support to the Director of Operations - Parkmerced - San Francisco, CA

(1998-09 - 2003-05)

Assisted the Director of Operations at the largest apartment complex in Northern California, overseeing 3,500 units.

• Collaborated with vendors and contractors to oversee daily progress on capital expenditure projects, ensuring timely completion and reporting on the status and outcomes of each initiative.
• Acted as the main point of contact for the Director of Operations during his absence, ensuring seamless communication and workflow.
• Assisted in preparing the monthly labor reports and addressed inquiries from ownership, ensuring clarity and accuracy.
• Met with subcontractors to solicit and review bids for various projects, ensuring competitive pricing.
• Managed daily schedule, maintained executive calendar, and screened calls on behalf of the director, ensuring smooth operations.

Bachelor of Science - Business Administration - San Francisco State University (1999-05)