DREAM INN, SANTA CRUZ, CA
FOOD AND BEVERAGE MANAGER, JUN 2023 — PRESENT
- Managed the Jack O’Neil Restaurant, lounge, Dream Inn banquet events, in room dining, the pool and the coffee cart.
- Created and edited BEOs to record consumption, manage delivery of services, etc.
- Resolved conflicts between staff and served as the main point of contact for customer complaints.
FOOD AND BEVERAGE SUPERVISOR, APR 2023 — JUN 2023
- Received “Service from the Heart” training on how to go beyond the guest's expectation.
- Delegated pool attendants to enforce rules and maintain the pool deck in excellent physical condition.
- Organized the weekly pool events and ensured delivery of amenities to guests.
- Went above and beyond for guests receiving positive reviews in guest feedback surveys.
- Assisted in the Jack O’Neil lounge with hosting, expediting, running food, and bussing.
- Assisted In Room Dining with pickups, call backs, deliveries, and Dream Makers.
HUMANITIX, DENVER, CO, JUN 2022 — NOV 2022
BUSINESS DEVELOPMENT EXECUTIVE
- Expanded the sales pipeline by developing new accounts while maintaining existing accounts to maximize total ticket revenue from event organizers.
- Established an extensive business network through attendance at networking events to generate B2B leads, cultivate relationships, and promote brand recognition.
- Performed additional tasks for the Account Manger to assist with new user calls.
- Built the sales team by interviewing candidates and contributing to hiring decisions of new sales reps.
- Facilitated comprehensive training to educate new sales reps in company processes.
- Collaborated with senior leadership to develop training procedures for Sales Development Representatives.
- Oversaw the progress of new sales reps, providing coaching and mentorship to facilitate performance improvement.
- Spearheaded outbound reach to drive growth in defined territories by prospecting and cold-calling 40 leads a day.
- Prioritized calls to C-level decision makers to discover mission critical priorities, budget, and purchase timeframes.
SNAPDOCS, DENVER, CO
SALES DEVELOPMENT REPRESENTATIVE, APR 2022 — MAY 2022
- Prospected and generated new leads while maintaining existing accounts.
- Updated and maintained account information using tools such as Salesforce, Salesloft, and Zoominfo.
- Conducted cold-calls to arrange meetings for the TMBA 2022 with prospects.
SNAP SERVICES SPECIALIST, AUGUST 2021 — JUNE 2022
- Ideated and designed a software development solution to consolidate and organize “unsigned” orders, which was
- later implemented, reducing company COGS (costs of goods sold) by 30%.
- Leveraged strong verbal, written, and interpersonal communication skills while managing cross-functional execution.
- Demonstrated an improvement rate of 2% per week during training.
BEST WESTERN PLUS, SAN LUIS OBISPO, CA, JUL 2020 — NOV 2020
FRONT OFFICE MANAGER
- Identified sales opportunities and performed other sales activities to secure group business and hotel event bookings.
- Standardized front desk training procedures by implementing a comprehensive training manual for the PMS software.
- Amplified Rewards Member enrollment by 200%.
- Managed all third party communication, subsequently boosting hotel ratings.
- Exercised diplomacy and communication skills to manage complaints and emergencies.
- Trained and mentored staff members, all of whom received an average score of 98% in guest satisfaction.
FIRST LEAP, NANJING, CHINA, MARCH 2019 — OCTOBER 2019
FOREIGN TEACHER
- Developed and facilitated engaging, informative English classes for K-6 students.
- Educated students in English writing and speaking through PowerPoint presentations.
- Facilitated demonstration classes to generate interest, boosting enrollment by 5%.
- Engaged with prospective clients to discuss program offerings.
