Loryn Young-Jones

Driven and adaptable tech professional with NPower Tech Fundamentals training and a background in IT support, cybersecurity, and systems administration, backed by Google and Adobe certifications. Known for exceptional interpersonal skills and a strong work ethic developed across leadership roles in fast-paced environments. Prepared for IT support specialist, help desk technician, IT security analyst, systems administrator, and digital content / AI creative roles.

Lead Forklift Operator - DHL - Union, OH

(2023-08)

• Load and unload products onto delivery trucks while breaking down freight for timely daily deliveries
• Maintain accurate inventory, categorize shipments, and prepare detailed reports to ensure accuracy

Customer Service Representative II (Remote) - CareSource - Dayton, OH

(2021-09 - 2023-06)

• Scheduled appointments for members while resolving open and pending issues for providers and members
• Ensured adherence to HIPAA and state protocols to maintain compliance and protect member privacy
• Filed insurance claims accurately for timely payments while documenting all communications completely

Reset Coordinator - Kroger's - Columbus, OH

(2020-12 - 2021-08)

• Executed store remodeling projects while creating team schedules and processing payroll data accurately

Cashier Team Lead - Hollywood Casino Columbus - Columbus, OH

(2019-07 - 2020-02)

• Organized the casino's main bank while processing transactions, transfers, jackpots, and deposits

Shift Leader - Dickeys BBQ Pit - Hilliard, OH

(2018-02 - 2019-07)

• Managed employees and organized catering events while processing daily customer transactions

Assistant Manager - Kentucky Fried Chicken (KFC) - Huber Heights, OH

(2017-05 - 2018-01)

• Supervised employees while handling payments, inventory counts, and product safety standards

Crew Member - McDonald's - Dayton, OH

(2017-04 - 2017-07)

Hostess - Flickers Sports Bar And Grill - Huber Heights, OH

(2017-01 - 2017-03)

Clerical - Hocking Comm College - Nelsonville, OH

(2016-10 - 2016-12)

Crew Member - Wendy's - Dayton, OH

(2015-01 - 2016-05)

Tech Fundamentals - NPower (2025)

Associate of Science - Hocking Community College

Associate Degree - Political Science & Mathematics - Columbus State Community College