Louella Carlos

With many years of extensive administrative background in the Philippines, including having been an Executive Assistant to CEOs of top multinational and local companies. Acquired ample Human Resources exposure from employment with these companies, have excellent corporate communications skills, community leadership and events planning expertise, as well as having a solid network in the local business community back home.

Client Service Professional/Receptionist at H&R Block (2025-12 – 2026-04)

Seasonal job for tax season 2025 up to April 15, 2026 only

• Client Service- welcoming and greeting clients in a personalized, friendly, and inviting manner, managing the front desk, and ensuring a positive experience.
• Administration- answering high-volume calls, scheduling tax preparation appointments by matching clients with the best-suited tax professional for their needs, helping to ensure all clients' needs have been met during service both in person, over the phone or virtually
• Office Support- maintaining lobby cleanliness and overall office upkeep, organizing materials, managing petty cash fund and assisting tax professionals with administrative tasks
• Data Management- handling client documents and inputting information into the H&R Block work systems

Executive Secretary to the Founder, Chairman & CEO at Investment & Capital Corporation of the Philippines (2011-01 – 2025-07)

Efficiently and effectively managed all aspects of the Chairman's office such that the superior is free from details and can effectively lead the organization

• Properly managed the Chairman's schedule of meetings, appointments and calls.
• Prioritization standards for the screening of the Chairman's mail, email, and memorandums using expert judgment and knowledge.
• Handled the Chairman's office routine administrative details including travel requirements, meeting reservations, timely payments for company-related expenses and personal family requirements.
• Overall lead in the arrangement of logistics for the various companies' board meetings, Senior Management meetings and Executive Committee meetings every quarter, plus the Chairman's Council meetings every 2 weeks.
• Received and initiated internal and external contacts for the various companies' board of directors, officers, clients, business associates and employees.
• Maintained harmonious relations with people in all levels, both inside and outside the company, through tact and proper mode of communication in securing and/or releasing of various information.
• Managed the Chairman's various external directorships in other companies' boards and his socio-civic organization memberships.
• Handled confidential information with utmost care and discretion.
• Regularly resolved administrative problems independently.

Executive Secretary to the General Manager, Malay Cluster (Singapore, Malaysia & the Philippines) at S. C. Johnson & Son, Inc. (1998-02 – 2008-08)

Assigned to the Office of the General Manager whose nature of work involved attending to official, highly confidential matters, routine administrative details including travel requirements.

• Maintained harmonious relations with people in all levels, both inside and outside the company (specially SCJ subsidiaries who were the GM's direct reports-Malaysia & Singapore), through tact and proper mode of communication in securing and/or releasing various information.
• Took minutes of the Management Committee meetings and the Sales & Operations monthly meeting.
• Former Editor-In-Chief of the company newsletter SULYAP. Was responsible for the content and features of the subsidiary's newsletter which was printed quarterly and circulated to all SC Johnson countries world-wide.
• Managed the Community Leadership projects of the company, which were aimed to meet corporate social responsibility objectives. I was tasked to recommend a chosen beneficiary every fiscal year. This meant doing field work and research to mount a presentation the Management Committee, which in turn would be sent to the Community Leadership office in Wisconsin for approval.
• Tasked to submit a report on Sustainability Development to the head office, which not only focused on Community Leadership, but also initiatives on Environmental and Health & Safety concerns.
• Organized top-level management (from U.S. corporate headquarters: Racine, Wisconsin) visits, major business reviews, total company trips and off-site meetings. For company trips and off-site meetings, I was required to make presentations to the Management Committee, based on the ocular inspections conducted.
• Acted as company's liaison person with outside organizations like the U.S. Embassy, the AMCHAM Foundation, the GM's socio-civic organization memberships (MAP, Makati Business Club, ECR, etc.) and managed the company's Priority Interview Program (PIP) with the U.S. Embassy.

Bachelor of Science in Marketing – Assumption College (1982-06 – 1986-04)

M.A. in Educational Administration – University of the Philippines (2003-06 – 2005)