EXECUTIVE PROFILE
High-performing aesthetic industry executive with more than a decade of management and development experience at SouthMain Rejuvenation Institute. Possess an extensive background in the continuing medical education field, plus an enterprising and customer focused leader with a natural ability for building/rebuilding new business and creating loyalty with patients, vendors, employees, and extended business partners. Visionary operational, staffing and sales efforts resulted in an average profit margin of 20% annually for 8 years, a 93% patient satisfaction ratings, 80% patient retention rate and less than 5% employee turnover in 10 years .
SKILL HIGHLIGHTS
- Leadership/Communication Skills
- Product Development
- Business Operations Organization
- Employee Relations/Training/Mentoring
- Market Research and Analysis
- Interpersonal Skills
- Customer Relations
- Procurement & Vendor Partnerships
- Event Management and Promotion
- Labor Cost Controls Leader
- P&L Management
- Budgeting Expertise
- Retail Sales
- Inventory Control
CORE ACCOMPLISHMENTS
Financial Management:
- Initiated streamlined approach to inventory management, labor controls, and increased revenue through retail/treatment sales resulting in achieving highest profit margin (52%) out of full brand portfolio for SouthMain Rejuvenation Institute. Average profit margin throughout 10 years 35-65% profit margin.
Operations Management:
- Managed patient satisfaction to achieve 93% average scores for 10 years and 80% retention rate
- Enhanced medispa menu offerings, program development, 100K office remodel and design which resulted in achieving unmeasurable patient trust and retention
Staff Development:
- Launched well-received incentive program for service renewals increasing staff cohesion and retention.
- Mentored and coached employees resulting in less than 5% annual turnover for 10 year period
- Developed new treatments, protocols, monthly meetings, vendor trainings and development of retail skills resulting in increased sales.
PROFESSIONAL EXPERIENCE
SouthMain rejuvenation institute, CA Director of Operations and Aesthetic Consultant 09/2007 to Current
Manage and oversee medispa operations.
- Provide extra high level of customer service.
- Develop and implement annual marketing promotions. Work closely as PR and sales director to promote medispa.
- Develop new treatments and treatment protocols. Assess medispa menu annually, adjust treatments, pricing and overall offerings as needed for financial results and set comparisons.
- Developed private label amenity product line and skincare line
- Supervised and assisted with opening and managing multiple offices.
EDUCATION
BACHELOR OF science in natural sciences
Chemistry Management Mathematics University of the Philippines, Philippines masters in business administration
International Business Management Pacific States University, Los Angeles, California
Licensed aesthetician
State of California certified aesthetic consultant The Aesthetic Practice Association
