Chief Operating Officer / Vice President, Sales, HR & Strategy at Krebs Corporation (2020-02 – 2025-08)
- Held full P&L ownership for $120M+ enterprise spanning manufacturing, e-commerce, retail, wholesale, and distribution
- Directed operations across North America, Europe, China, Hong Kong, and Mexico, expanding international revenue footprint
- Improved EBITDA by ~15% through restructuring, cost controls, and operational redesign
- Reduced supply chain and vendor costs by ~15–20%, improving margin and working capital efficiency
- Led ERP, CRM, and analytics transformation, increasing executive visibility and reporting speed by 30%+
- Implemented KPI/OKR performance systems, driving accountability across 100+ employees globally
- Strengthened governance, compliance, & enterprise risk frameworks aligned with board-level expectations
- Drove multi-channel go-to-market strategy across e-commerce, retail, accelerating revenue growth.
Peer Panel Advisor at University of Houston, C.T. Bauer College of Business (2020-10 – 2024-12)
- Advised on executive leadership development, workforce alignment, and curriculum modernization
- Partnered with academic leadership to align programs with evolving business and global workforce needs
Chief Operating Officer / Chief Revenue Officer at Highcrest Financial Fintech (2012-03 – 2019-10)
- Led enterprise-wide operations, revenue strategy, compliance, and customer success across multi-regional markets
- Integrated sales, HR, finance, & compliance into a unified operating model, improving efficiency by ~20%
- Drove sustained revenue growth and improved profitability through operational restructuring and performance management
- Established governance and audit-ready frameworks supporting regulatory compliance and scalability
- Enhanced customer lifecycle management and retention through improved service delivery models
Vice President, National Sales & Operations Director at Blumberg Excelsior Legal & Corporate Services (2003-09 – 2017-05)
- Directed national sales and SaaS operations, driving enterprise client acquisition and retention
- Improved pipeline visibility and forecasting accuracy by 25%+, strengthening revenue predictability
- Led post-merger integrations, aligning business units, systems, and talent structures to capture synergies
- Delivered operational alignment across sales, service delivery, and technology platforms
Director, Operations, Sales & Compliance at Nursefinders Healthcare (2002-05 – 2003-08)
- Managed healthcare staffing operations, compliance, and workforce logistics
- Improved workforce utilization by ~20%, enhancing operational efficiency and profitability
- Strengthened service delivery and client satisfaction across healthcare clients
Director of Enhancement Services / Chief Growth Officer at Metris Companies (HSBC Global) (1998-02 – 2002-05)
- Led growth strategy and operational performance within global credit card banking portfolio
- Managed large-scale call center operations (100+ staff), improving efficiency and service levels
- Strengthened compliance, risk, and customer lifecycle performance across operations
Personal Trust Administrator (Artist Prince) at Paisley Park Studios (1999-03 – 2002-05)
- Managed high-value trust operations, financial transactions, and confidential estate matters
- Coordinated with legal and financial advisors ensuring governance, compliance, and fiduciary integrity
Mediation, ADR & Ombudsman Experience at Private Practice Legal (2018-08 – Present)
- Lead mediator in high-conflict corporate, employment, and contractual disputes
- Provide arbitration and structured mediation across domestic and international cases
- Recognized for resolving complex disputes and improving stakeholder outcomes
