Lourdes A. Borja

I take pride in my strong work ethic, consistently demonstrating reliability and a commitment to learning and adapting new skills in the healthcare industry.

Facilities Mail & Logistics Site Operations - JONES LANG LASALLE/GOOGLE

(2022-10)

• Provide customer support and assistance throughout the shipping process.
• Respond to and follow up on tickets with clients regarding mail and package tracking.
• Meet or exceed performance indicators and provide clients with email updates on their packages.

Experienced Warehouse Associate - STITCH FIX

(2017)

• Processing and quality control incoming returned items from clients.
• Bin returned apparel and accessories back into inventory.
• Create new tags for any returned item without any labels.

Medical Claims Examiner - COMPANY

(2008 - 2013)

• Maintained a minimum of 300 claims processed on a weekly basis with 98% processing accuracy.
• Acquired in depth knowledge of medical claims by processing various types of healthcare policies, such HMO, PPO, POS and INDEMNITY policy plans such ICD, CPT, HCPCS, and CDT coding.
• Knowledge of regulatory Standards in claims submission (paper and /or electronic) ability to work independently, prioritize and handle volumes of work.
• Ensures claims files are properly documented and claims coding is correct.
• Reviewing and processing information requests, preparing new patient charts, file maintenance and other duties related to maintaining patient records.
• Other duties/responsibilities as assigned.

Clerical Assistant - GREAT WEST LIFE

(2005 - 2008)

• Sorted, filed, and tabulated various documents and records.
• Trained temporary employees and operated scanning hardware and software.

Office Assistant - DRSEDNER RCM GLOBAL INVESTORS

(1996 - 2002)

• Perform a variety of routine clerical duties such as processing documents and records.
• Extracting and compiling records for data systems.
• Responding to routine inquiries concerning office/ department services and procedures.
• Maintaining and monitoring established record keeping and filing with database systems, and producing forms, letters, record entries and other material.

Mailroom Supervisor - ARCHER MGMT SERVICES

(1993 - 1996)

• Maintained individual production and attendance records.
• Provided immediate supervision to a unit or group and assigned tasks.

Certificate - Career Planning - NORTH EAST CAREER (2005)

Certificate - Business/Computer Skills - CITY COLLEGE OF SAN FRANCISCO (1994)

Certificate - Business/Typing - CITY COLLEGE OF SAN FRANCISCO (1990)