Loure Crusoe

Advised management and employees on federal benefits programs including CSRS, FERS, TSP, FEGLI, FEHB, and FSA, ensuring compliance with federal regulations and SSA policies. Improved employee understanding of benefits and retirement options by conducting orientations, retirement seminars, health fairs, and training sessions. Processed personnel actions, benefits transactions, and FPPS updates accurately and efficiently, reducing delays and improving service delivery.

Human Resource Specialist | SSA, OCO, OMOS, CHR at Social Security Administration (2003-08 – 2025-04)

• Advised management and employees on federal benefits programs including CSRS, FERS, TSP, FEGLI, FEHB, and FSA, ensuring compliance with federal regulations and SSA policies.
• Improved employee understanding of benefits and retirement options by conducting orientations, retirement seminars, health fairs, and training sessions.
• Processed personnel actions, benefits transactions, and FPPS updates accurately and efficiently, reducing delays and improving service delivery.
• Evaluated benefits operations and recommended process improvements that enhanced efficiency and program effectiveness.
• Served as a key resource for complex benefits issues involving retirement, insurance, military service credit, and nonpay status.
• Coordinated employee transfers and maintained accurate personnel records across multiple federal systems.
• Supported leadership by providing guidance on personnel procedures, incentive awards, and employee relations matters.

Employee Development Training Branch (EDTB) at Social Security Administration (2003-08 – 2025-04)

• Designed, implemented, and evaluated employee development and training programs supporting SSA operational goals and workforce readiness.
• Led training initiatives for managers, supervisors, and staff, ensuring successful rollout of policy and program updates.
• Coordinated national and regional career development programs, including PMI, ALP, and LDP initiatives.
• Identified workforce training needs through analysis and recommended solutions that improved employee performance and organizational effectiveness.
• Developed training curricula, instructional materials, and orientation programs to support employee growth and mission readiness.
• Provided leadership and technical guidance to instructors, mentors, and management staff to ensure consistent, high-quality training delivery.
• Served as acting lead during management absences, maintaining operational continuity and timely decision-making.
• Collaborated with executives and senior leadership to develop cost-effective training solutions aligned with organizational priorities.

Program Analyst | Center for Material Resources (CMR) at Social Security Administration (2003-08 – 2025-04)

• Managed procurement and purchasing activities, including requisitions, purchase orders, supplier coordination, and contract compliance.
• Streamlined procurement tracking and reporting processes, improving efficiency and reducing operational delays.
• Monitored budgets, expenditures, and financial reports to ensure mission-critical spending remained fully justified and within allocation limits.
• Led coordination efforts between finance and logistics teams to resolve invoice discrepancies and delivery issues.
• Developed and maintained Excel spreadsheets, budget projections, and SharePoint resources to support operational reporting and data analysis.
• Prepared executive-level reports, fact sheets, and decision papers addressing sensitive operational and budget matters.
• Served as liaison between SSA and federal, local, and international agencies to support cross-functional initiatives and operational coordination.
• Conducted data analysis and prepared correspondence regarding earnings records, discrepancies, and international support matters.
• Trained and mentored new employees by delivering technical instruction, procedural guidance, and onboarding support.
• Maintained Top Secret Clearance for 8 years while supporting sensitive operational and administrative functions.

Facilities & Logistics Detail Assignment at Social Security Administration (2003-08 – 2025-04)

• Managed conference room scheduling and resolved system issues to support agency meetings, trainings, and daily operations.
• Coordinated workstation setup requests and assisted with facilities updates to improve operational readiness.
• Supported staff training, password resets, and onboarding activities for material handlers and branch personnel.
• Assisted with process improvement initiatives that enhanced efficiency within the OCO Room Scheduler system.