Music Annotation Team Lead/QA Team Lead Manager/Supervisor at Straive (2026-02 – 2026-07)
- Responsible in managing the team's attendance, leaves, and approving team members' requests in DarwinBox
- Monitors the team's daily target and productivity. Ensures that each member reaches the quota
- Performs QA by listening to 32 AI prompts (96 clips a day) reviewed by the annotators, and ensures that the more qualified clips are chosen
- Meets the annotators/freelancers and aligns them with the client requirements and the correct way of grading the clips
- Perform coaching sessions with the members to give the right and fair sanctions
- Serves as a bridge between HR and members
- Attends to the members' needs, concerns, and feedback about the overall production process
- Assigns AI prompts/clips to be reviewed by the annotators. Pulls back prompts if needed
- Resolves internal conflicts between the members
- Meets the team by setting a daily sync to ensure all members are aligned with the production and a weekly check-in session
Support Audio Engineer at Riverside.FM (2023-12 – 2026-02)
Responsible in helping the customers with their video and audio in post-production
- Responsible in investigating and troubleshooting of issues encountered by the customer
- Responsible in responding to customers via email and chat
- Responsible in meeting/exceeding the 25 tickets/day quota
- Responsible in helping customers with their hardware setup
- Responsible in reporting to Developers about potential bug
Solutions Engineer at Riverside.FM (2024-09 – 2024-11)
- Creates JIRA for bugs and submits to the developers
- Resolves complicated tickets from Tier 1 agents
- Responsible in identifying trending issues
Subject Matter Expert at Riverside.FM (2025-10 – 2026-02)
- Responsible in scanning the queue/tickets to identify trend issues
- Reports to Internal Knowledge Team about the gaps in articles and troubleshooting steps
- Provides insights about user's issues and identifies if there's a bug
- Responsible in answering agents' queries
- Creates necessary JIRA to improve database
- Trains new hires via shadowing sessions
Audio Editor at Booktrack (2023-09 – 2023-11)
- Responsible in editing raw recordings and meeting the 2-hour required daily quota
- Responsible in cleaning up unwanted noises by the narrators
- Responsible in organizing edited files that are being uploaded to an FTP server
- Responsible in making File Name sheets for track names
Freelance Music Production at Freelance (2019-01 – Present)
- Music Composition
- Arranging songs
- MIDI tracks
- Mixing and Mastering audio
- Video Editing
