Lowenn Concepcion

To acquire a position in the company where I can apply my skills and traits efficiently.

Music Annotation Team Lead/QA Team Lead Manager/Supervisor at Straive (2026-02 – 2026-07)

• Responsible in managing the team's attendance, leaves, and approving team members' requests in DarwinBox
• Monitors the team's daily target and productivity. Ensures that each member reaches the quota
• Performs QA by listening to 32 AI prompts (96 clips a day) reviewed by the annotators, and ensures that the more qualified clips are chosen
• Meets the annotators/freelancers and aligns them with the client requirements and the correct way of grading the clips
• Perform coaching sessions with the members to give the right and fair sanctions
• Serves as a bridge between HR and members
• Attends to the members' needs, concerns, and feedback about the overall production process
• Assigns AI prompts/clips to be reviewed by the annotators. Pulls back prompts if needed
• Resolves internal conflicts between the members
• Meets the team by setting a daily sync to ensure all members are aligned with the production and a weekly check-in session

Support Audio Engineer at Riverside.FM (2023-12 – 2026-02)

Responsible in helping the customers with their video and audio in post-production

• Responsible in investigating and troubleshooting of issues encountered by the customer
• Responsible in responding to customers via email and chat
• Responsible in meeting/exceeding the 25 tickets/day quota
• Responsible in helping customers with their hardware setup
• Responsible in reporting to Developers about potential bug

Solutions Engineer at Riverside.FM (2024-09 – 2024-11)

• Creates JIRA for bugs and submits to the developers
• Resolves complicated tickets from Tier 1 agents
• Responsible in identifying trending issues

Subject Matter Expert at Riverside.FM (2025-10 – 2026-02)

• Responsible in scanning the queue/tickets to identify trend issues
• Reports to Internal Knowledge Team about the gaps in articles and troubleshooting steps
• Provides insights about user's issues and identifies if there's a bug
• Responsible in answering agents' queries
• Creates necessary JIRA to improve database
• Trains new hires via shadowing sessions

Audio Editor at Booktrack (2023-09 – 2023-11)

• Responsible in editing raw recordings and meeting the 2-hour required daily quota
• Responsible in cleaning up unwanted noises by the narrators
• Responsible in organizing edited files that are being uploaded to an FTP server
• Responsible in making File Name sheets for track names

Freelance Music Production at Freelance (2019-01 – Present)

• Music Composition
• Arranging songs
• MIDI tracks
• Mixing and Mastering audio
• Video Editing

Bachelor of Music in Music Composition in Music Production and Engineering – Centro Escolar University (2019-01 – 2023-12)

Bachelor of Science in Medical Technology in Medical Technology – Manila Central University (2018-01 – 2019-12)

Senior High School in Science, Technology, Engineering and Mathematics – Hope Christian Academy (2016-01 – 2018-12)

Junior High School – Hope Christian Academy (2012-01 – 2016-12)

Grade School – Manila Central University (2006-01 – 2012-12)