LuAnne Clark

Excellent work ethic. Want things done now. Great customer service skills and phone etiquette.

Benefit Program Technician at State of Missouri (2020-04 – Present)

• Investigate non-support inquiries, prepare cases, interview custodial and non-custodial parents, and locate non-custodial parents
• Initiate enforcement action on medical support cases
• Initiate and receive telephone and written inquiries from custodial and non custodial parents, attorneys and or employers regarding specific case situations
• In charge of answering customer calls, listening to their concerns and solving problems

Administrative Assistant at West Tennessee Healthcare (2016-08 – 2020-04)

• Greet and welcome patients coming into the clinic
• Appointment scheduling
• Enter, update and verify patient data
• Process payments
• Answered phone calls
• Scanned and maintained documents in EMR system

Receptionist at Memphis Funeral Home and Memorial Gardens (2012-01 – 2015-06)

• Received incoming telephone calls and assisted callers with any questions or comments
• Greeted and received client families and visitors, maintaining a friendly empathetic attitude and offering assistance and guidance as needed
• Provided information associated with services and products
• Maintained a comfortable environment, providing beverages and other amenities for the client families as needed
• Assisted Funeral Directors setting up for visitations and services when needed

Marketing Director at Visiting Nurses Association (2003-08 – 2007-05)

• Generated referrals for home health by building relationships for physicians, long term care, independent and assisted living facilities and other community resources
• Conduct market analysis; developed sales strategies, goals, and plans
• Conducted sales calls and evaluated results and effectiveness of sales activity
• Support business development activities and helped establish relationships with new and existing referral sources

Fashion Merchandising/Marketing – University of Southern Mississippi