Luba Pruitt

Highly skilled professional with a background in Quality Assurance, Analytics, and Project Management. My extensive experience has equipped me with a strong proficiency in a variety of tools and platforms, including JIRA, Confluence, SharePoint, Salesforce, Zendesk, Microsoft products, and Adobe Creative Suite.

• Administered and evaluated over 30-40 audits daily, and led calibration meetings, and data scrub reviews.
• Communicated with leadership, development teams, SMEs, regarding project status and newly created / updated documentation.
• Created, reviewed, and published internal and customer-facing knowledge-based articles, proposals, contacts, presentations, and training documentation.
• Created reports and appeals from users, communities, and internal tickets to identify patterns or ongoing issues.
• Utilized SQL and data visualization software (Tableau) to add to EOD/EOW reports to help notice incoming trends, ongoing issues, and root cause analysis to resolve ongoing issues.
• Mentored, trained, and coached team of 12-15 on QA topics and strategies

Bachelor's degree: Human Resources Management