Luca Albertalli

Senior Director of Product, Payment, Identity, and Integrations

Talent

New YorkMember since August 5, 2026

Dual CPTO LeadershipAnalyticsAI

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Dual CPTO LeadershipAnalyticsAI

About

Executive leadership professional with over 15 years of experience driving transformation in technology-driven companies. Expertise in product and engineering leadership, large-scale transformation programs, commercial AI solutions, high-performance operating models, and strategic business growth initiatives.

Experience

Senior Director of Product, Payment, Identity, and Integrations - Guild Education - Denver, CO - Remote

(2026-01 - 2026-05)

Drove 10% conversion lift by shipping a suite of HRIS integrations that accelerated client acquisition and retention.
Defined the cross-company vision for agentic AI collaboration, scoping use cases and interaction modalities.

Senior Director of Product, Data, Payment, and Identity - Guild Education - Denver, CO - Remote

(2024-03 - 2025-12)

Accelerated product delivery speeds post-RIF by leading a 25-person product and engineering organization in a GM capacity.
Transformed enterprise payment infrastructure routing $1B+ annually, achieving 100% accuracy and eliminating 1,000+ operational hours.
Boosted contract renewals and increased customer satisfaction by 20% by transforming data and reporting to a product-driven function.
Unlocked new AI market opportunities by shipping an AI Ops platform supporting classical ML, edge AI, and agentic workflows.
Drove multi-product expansion and revenue growth through an Identity Management system, unlocking +$15M in net-new ARR.

Director, Strategic Initiatives - Data Axle - Dallas, TX - Remote

(2021-05 - 2023-12)

Increased conversion rate from 3.5% to 5.7% by mentoring teams on A/B testing and technical diagnostics, and by influencing engineering leadership to adopt new infrastructure.
Unlocked $10M in net-new ARR by turning around a failing contract and identifying an ABM product opportunity.
Modernized enterprise ML infrastructure by migrating models to Databricks with CI/CD, slashing operational OPEX by 50%.

Senior Product Manager - Experimentation - Sony Interactive Entertainment (PlayStation) - San Francisco, CA

(2018-11 - 2021-05)

Architected Sony's Univex experimentation platform, scaling internal A/B testing infrastructure to support 100M+ global PS4/PS5 users.
Optimized over $500M in annual revenue by partnering with UX/UI teams on PlayStation Store conversion strategies.
Mitigated strategic risk for new PS5 ecosystem launches by executing predictive testing on the legacy PS4 user base.

Director of Insights and Data Products - Shopkick, Inc. - Redwood City, CA

(2015-12 - 2018-11)

Scaled core product features, reducing user complaints from 3.9% to 2.1% while boosting Week 4 retention by 13%.
Directed cross-functional Data Science and Analytics teams, delivering enterprise insights that informed product roadmap and GTM strategy.
Optimized monetization and fraud-prevention systems, generating $2M in annual operational and budget savings.

Co-Founder and Head of Engineering/Product - TheNeeds, Inc. (Acquired by Shopkick, Inc.) - San Francisco, CA

(2013-01 - 2016-01)

Built foundational NLP and early LLM architectures, scaling the platform from inception to acquisition by Shopkick.
Provided dual CPTO leadership across tech infrastructure and product strategy, scaling organic acquisition to 1,000+ daily signups.
Established product-market fit for the iOS app, increasing average usage time by 30% and slashing churn by 50%.

Product Manager, Consultant - Accenture - Turin, Italy

(2008-07 - 2011-08)

Launched a targeted telecom product line that increased retention by 10% and slashed SMB cost-to-serve by 75%.
Co-developed a 10-year strategic framework for long-term enterprise growth.