Luciana Harrell

Self-motivated and professional. Offering strong communication and quick thinking skills. Works effectively on teams as well as individually in fast-paced environments. Consistently positive and friendly. Committed to reaching professional and personal goals.

Communication Center Specialist - Inovalon

(2022-07)

• Ability to find a solution to a difficult issue or situation
• Proficient in conveying communication verbally and corresponding
• The ability to endure difficult circumstances without frustration, anger or other negative emotions
• Focused and able to concentrate without interruptions on what is being discussed
• Optimistic and maintaining positive vibes
• Ability to respond to an issue or circumstance in a timely and effective manner
• Ability to handle pressure, maintain empathy while being creative with problem solving
• Able to display speed and efficiency when conducting calls inbound/outbound

Teller Supervisor - Simmons National Bank - Brownsville, TN

(2015-04 - 2020-06)

• Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
• Helping customers open and close accounts, apply for loans and more sound financial decisions.
• Met or exceed sales goals by promoting bank products and services in every interaction.
• Maintained optimal financial controls by securing funds and making accurate transactions.
• Promoted facility security by monitoring customer behavior and following established protocols to protect individuals and assets.
• Acted as pivotal point of contact between bank branches regarding guidelines and practices.
• Increases knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
• Warmly welcomed customers and offered pleasant service during entire transaction which improved satisfaction ratings.

Office Manager - Taylor Tax Service - Ripley, TN

(2004-01 - 2015-06)

• Increased office organization by creating filing system and customer database protocols.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Solicited vendor quotes to determine optimal material purchase pricing
• Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
• Coordinated office activities and operations to secure efficiency and compliance with company policies.
• Evaluated customer satisfaction ratings by resolving client and case issues efficiently.
• Organized patient files and streamline operations to improved efficiency.
• Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.

Bachelor of Science - Business Administration and Management - Everest College – Anaheim, CA (2013-06)

High School Diploma - Ripley, TN (2001-05)