Luis Laureano

Dedicated and experienced Community Engagement Specialist Supervisor with progressive experience driving impactful social service programs. Skilled in developing comprehensive engagement strategies that enhance participant outcomes and ensure regulatory compliance with program mandates. Proven track record of leadership, guidance, efficiency, and fostering inclusive, supportive environments across diverse communities.

Court-Based Navigator Supervisor - The Fortune Society - New York, NY

(2024-04)

• Supervise and manage Community Engagement Specialists in providing support to program participants under the Supervised Release Program.
• Implement engagement strategies to facilitate compliance with program mandates, including warm hand-offs and arranging supportive services.
• Provide peer specialist services and engage with program participants to build trust and ensure adherence to program requirements.

Field Supervisor - Docgo/Ambulenz - New York, NY

(2023-06 - 2024-04)

• Supervised day-to-day operations and managed the registration and room assignment process for families arriving at the facility.
• Trained in nasopharyngeal culture, phlebotomy, and EKG procedures.
• Ensured compliance with policies and procedures mandated by the HERRC Program and DHS.

On-Site Supervisor - Eclaro - New York State - New York, NY

(2022-12 - 2025-06)

• Managed day-to-day operations, including feeding and bedding migrants.
• Coordinated communication with law enforcement agencies and maintained documentation for all clients.

Youth Care Specialist LSP, NSD/Credible Messenger Grad - Rising Grounds Family and Children Services - New York, NY

(2019-06 - 2023-06)

• Supervised all youth in care, managing transport to off-site areas, including recreational activities, school, and medical appointments.
• Conducted large group discussions and de-escalations.
• Utilized SCM techniques and mechanical restraints when necessary.
• Managed all mandated reporting.

Youth Specialist - New York Specialized Detention Horizon - Bronx, NY

(2024-01 - 2024-05)

• Supervised all youth in care, administering CPR and First Aid when needed, and escorting youth to designated areas, including courts.
• Write and maintain incident reports, court reports, and logbook entries.

Certificate course - Literature and Law - Bard College (2024-09)

Certificate - Navigator Certificate in Human Services and Community Justice - CUNY John Jay College of Criminal Justice (2025-01)

Certificate Course - Transformative Mentoring - The New School (2025-12)

Associate's degree - Human services - TCI College