Luis .o

Dedicated customer service and retail sales professional with experience at Old Navy, Pandora Jewelry, and Spectrum Communications. Skilled in product selection, customer support, cash-register operations, returns, merchandising, and maintaining organized sales environments. Known for strong communication, teamwork, and creating positive customer experiences while supporting sales goals in fast-paced settings.

Sales Associate at Old navy (2026-07 – Present)

• Delivered friendly, helpful customer service by assisting shoppers with products, sizes, and styles, creating a positive shopping experience in a fast-paced retail environment.
• Maintained organized, visually appealing merchandise displays by restocking products and keeping the sales floor clean and organized, supporting efficient shopping and store presentation.
• Processed purchases and returns accurately by operating the cash register, supporting smooth transactions and contributing to team efforts to meet store goals.
• Collaborated effectively with the team in a fast-paced retail environment, using strong customer service and organization skills to support daily operations and customer satisfaction.

Sales Associate at Pandora Jewelry (2026-03 – Present)

• Delivered excellent customer service by assisting customers with product selection, using strong communication and interpersonal skills to create a positive shopping experience.
• Processed customer transactions accurately while supporting sales goals through product knowledge, attentive service, and effective communication.
• Maintained store appearance by organizing merchandise and displays, helping create an inviting environment that supported customer engagement and sales.
• Applied knowledge of Pandora products to recommend suitable items, strengthening customer relationships and supporting an achievement-oriented retail experience.

Customer Service Representative at Spectrum Communications (2024-07 – 2024-09)

• Learned how to help customers by developing foundational customer service skills and supporting positive interactions.

Automotive Technology (Trade school) in Automotive Technology – LTI; Lincoln Tech; Lincoln Educational Services; LCT (2025-10 – 2026-11)

High school diploma – Robert F Kennedy Community High School (2021-09 – 2025-06)