Thomas Ciarcia
IT Technician
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About
Dedicated, dependable and accomplished IT Technician with 15+ years of experience in IT operations including installation of hardware and software, desktop support, network configurations, new rollouts and technology upgrades. Seeking a collaborative environment in which I can use my experience.
Experience
Service Desk Engineer - Kelser Corporation - Glastonbury, CT
(2026-01 - 2026-07)
Performed Technical duties full time for the company's client Hoffman Auto Group where I would provide customer assistance on weekly visits to Hoffman locations which included East Hartford, Avon and Waterbury, CT
- Imaged computers for new employees and existing employees that needed updated Hardware
- Upgraded and configured software as needed
- Worked with unique applications such as Dealertrack and BMW ISPA programs to satisfy customer needs
- Worked with IOS platforms Ipad's and Iphone's to configure them for customer needs using Jamf
- Extensive work with Lan networks in the field for supporting customer and co-worker requests
- Utilized the RMM (ITCONNECT247) tool for remote support, device security and software updates
- Utilized applications such as Connectwise and IT GLUE in updating tickets and providing documentation
Deskside Support Analyst - BELL TECHLOGIX - Indianapolis, Indiana
(2021-03 - 2025-11)
Provided IT support and assistance to Eversource employees in Connecticut and Western Massachusetts as a subcontractor for Eversource.
- Provided and assisted the company's Tech Café which is a walkup center for employees having IT issues
- Configure and install software applications
- Served as project manager in supporting roles. Project managed end user move projects to move employees to their new cubicles where I collaborated with managers, developed a team of colleagues, and produced project itineraries for the team and managers for projects from start to finish
- Produced technical knowledge articles were based upon rules and step by step procedures for colleagues
- Conducted computer refresh classrooms mentoring end users toward upgrading them to new laptops
Education
Bachelor of Arts - Communication - CENTRAL CONNECTICUT STATE UNIVERSITY
NEW HORIZONS – MODERN IT TRAINING SOLUTIONS
