Luisa C Castillo

On site Manager with 12 years of experience completing multiple tasks simultaneously, following through to achieve project goals, committed to punctuality and outstanding attendance. Experienced recruiter with HR skills and time-to-hire using innovative strategies to recruit in different platforms and recruiting sources. 25+ years of management experience and 10+ years of customer service experience. Pursuing full-time role that presents challenges and leverages interpersonal skills and effective time management.

On site Manager - Proman staffing - Charlotte, NC

(2014-02)

• Recruited, interviewed and hired employees, implementation of programs to promote positive feedback and engagement.
• Search for qualified candidates on different recruiting platforms
• Coordinated workforce schedules to optimize productivity and meet client needs
• Identified and communicated customers' needs to supply chain capacity and quality teams.
• Organize agenda for prospect candidates for walk throughs, Interviews and application process. telephone pre-hire interviews.
• Process Background checks, I9's, E Verify, drug screen.
• Verification of tax forms W4 and EZ NC tax forms, bank information of employees to comply.
• Onboard all new hires with orientations, safety protocols and operational procedures
• Follow up on new hires in the 1st week of work with checklists of duties to ensure they meet customers' expectations and verify all the information was provided to them.
• Ensured accurate documentation of all aspects of each project was maintained throughout the duration of the assignment.
• Improved overall productivity by continually evaluating and adjusting processes to optimize performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• HR Duties include coaching employees for attendance, punctuality, performance and other general issues.
• Recruited and Interview new prospect candidates. identify the best position according to their experience.
• Organize activities and events in different seasons throughout the year.
• Conducted regular site inspections to maintain compliance with safety standards.
• Monthly safety meetings with employees to minimize and prevent accidents.
• Collaborated with management to address staffing challenges and implement solutions.
• Facilitated communication between staff and upper management to align goals and expectations.
• Immediate response to issues or conflicts to avoid escalating
• Quarterly safety meetings and review of rules, regulations and dress code.
• Monthly employee reviews to select the employee of the month.
• Managed daily onsite activities, ensuring quality workmanship and adherence to safety protocols.
• Payroll, daily and weekly reports verify all clock ins /outs process hrs. for employees to be paid timely.
• Motivate employees to keep up with the good work, and innovation of different retention programs.
• Improved staffing during busy periods by creating employee schedules and monitoring callouts, and daily communication with the employees and the customers
• Collaborated with other departments within the organization to share knowledge and resources as needed for better overall efficiency.
• Mentored junior staff members, providing guidance on best practices in onsite management for their professional development.
• Resolved conflicts among team members, fostering a positive work environment conducive to productivity.
• Enhanced client satisfaction by consistently meeting project deadlines and maintaining clear communication throughout the project lifecycle.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

Special Project Assistant Manager – part time - Parroquia Nuestra Señora De Guadalupe - Charlotte, NC

(2022-10 - 2025-11)

• Delegate the commentate different topics to search information for a Parish Pastoral Plan.
• Assisted with project planning and coordination, ensuring alignment with organizational goals.
• Maintained detailed project documentation, facilitating efficient access to information for team members.
• Coordinated scheduling of meetings and events, maximizing participation and resource utilization.
• Facilitated training sessions for volunteers, enhancing their skills and understanding of project objectives.
• Researched and analyzed data to support project-related decisions.

Office Clerk - Elite Resources / Patterson Pope - Charlotte, NC

(2013-03 - 2014-01)

• Processed incoming and outgoing mail to ensure timely distribution.
• Maintained accurate filing systems for easy document retrieval.
• Assisted with data entry tasks, enhancing record-keeping efficiency.
• Sort of old paper documents
• Input all data into the system
• Scan and save old info in a hard drive.

Accountant - HR Assistant – Store Manager - Hawk II environmental Corp. Dba Chevron - Hacienda Heights, CA

(2004-06 - 2013-01)

• Account Receivable/Payable
• Collected and reported monthly expense variances and explanations.
• Tracked funds, prepared deposits and reconciled accounts.
• Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
• Completed Monthly Store Inventory
• Responsible for Staff Scheduling (40+staff)
• Cash handling up to $20,000.00 to fill ATM
• Handled customer complaints
• Viewed camera footage daily to ensure employees met outlined expectations
• Complete day and shift reports using Nucleus
• Conducted Employee Orientation
• Managed monthly financial close processes, ensuring timely and accurate reporting.
• Analyzed financial statements to identify discrepancies and recommend corrective actions.
• Handled day-to-day accounting processes to drive financial accuracy.
• Gathered financial information, prepared documents, and closed books.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
• Mentored junior accountants on best practices in financial analysis and reporting.
• Completed point of sale opening and closing procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Inventory

High School Diploma - Montebello High School (1995-06)

General Studies - East Los Angeles College (1998-08)