Luisa Pineda

Dedicated Customer Service Representative with over one year of experience providing excellent customer support in a high-volume call center environment. Experienced in handling unemployment claims, resolving customer issues, maintaining quality standards, and communicating effectively in both English and Spanish. Seeking a remote customer service or virtual support position.

Customer Service Representative - Kforce, Florida Department of Economic Opportunity (DEO)

(2021-05 - 2022-04)

• Assisted customers with unemployment claims, questions, and complaints
• Answered large volumes of calls and documented important information
• Recognized for consistently providing high-quality support to clients

Associate of Science (A.S.) - Human Services - Broward College (2025-05)

High School Degree - Siervas de San Jose (1995-12)