Luisana Delgado

Results-driven banking leader with over 7 years of experience leading retail banking operations, business development, team coaching, client relationship management, and operational risk oversight. Proven track record of driving deposit growth, exceeding sales and lending goals, developing high-performing teams, and managing multimillion-dollar portfolios in highly competitive markets. Skilled in leadership development, talent coaching, compliance, treasury management, and cross-functional collaboration.

Seeking opportunities in banking leadership, learning & development, operations management, or talent development.

AVP / Retail Relationship Manager - Kearny Bank

(2025-01)

• Manage branch operations overseeing a $91.3M deposit portfolio while driving sales, lending, and relationship growth.
• Lead and coach branch staff through daily observations, performance development, and strategic sales execution.
• Drive growth across deposits, treasury management, lending, and customer product utilization.
• Partner with mortgage, investments, business banking, and wealth management teams to increase referral activity and client solutions.
• Oversee operational controls including audits, AML reporting, reconciliation, and compliance procedures.
• Improve branch profitability, operational efficiency, and customer experience through disciplined execution and leadership.
• Represent the bank within the community through networking, local outreach, Chamber events, and relationship development.

Service Excellence Manager AVP - Valley Bank - Clifton, NJ

(2022-01 - 2025-01)

• Managed branch operations with deposits exceeding $186M while leading branch profitability and business development.
• Achieved 163% of deposit growth goal in 2024 and ranked #3 in division for annual performance.
• Generated over 142% of annual sales goals through collaboration with investments, mortgage, and wealth management teams.
• Developed and executed monthly coaching plans for bankers and business banking specialists.
• Built and expanded commercial and consumer banking relationships through consultative business development strategies.
• Managed onboarding and treasury product implementation for commercial clients.
• Oversaw branch operational reporting, audits, AML compliance, reconciliation, and expense management.
• Strengthened community presence through networking groups, Chamber participation, volunteer initiatives, and referral partnerships.

Business Specialist - Wells Fargo

(2018-01 - 2021-01)

• Managed portfolio of 120 business relationships with annual revenues ranging from $100K to $2M.
• Exceeded business lending goals, achieving 123% in 2018 and 107% in 2019.
• Developed new business relationships through networking, prospecting, and consultative sales strategies.
• Supported commercial clients with treasury management, merchant services, payroll solutions, and lending products.
• Analyzed merchant statements and identified opportunities to increase customer product utilization and revenue.

Accounting - New Jersey City University