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Lukas Chang

Lukas Chang

Patient Experience Intern

Talent
New York CityMember since September 28, 2026
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About

Analyzed 200+ monthly Press Ganey surveys across 10+ hospital service areas to identify performance trends, prioritize high-impact care gaps, and recommend targeted strategies Evaluated physician communication and hospital environment metrics, contributing to initiatives that drove a 75%+ improvement from Q1 in priority areas Translated insights from 1,000+ patient interactions into actionable recommendations, collaborating across 10+ clinical and administrative departments to implement solutions

Experience

Patient Experience Intern at RWJ Barbanas Health (2026-03 – Present)

  • Analyzed 200+ monthly Press Ganey surveys across 10+ hospital service areas to identify performance trends, prioritize high-impact care gaps, and recommend targeted strategies
  • Evaluated physician communication and hospital environment metrics, contributing to initiatives that drove a 75%+ improvement from Q1 in priority areas
  • Translated insights from 1,000+ patient interactions into actionable recommendations, collaborating across 10+ clinical and administrative departments to implement solutions

Medical Assistant at RWJ Barbanas Health (2025-07 – Present)

  • Collected clinical histories, vitals, and patient-reported information for 100+ patients, providing physicians with concise clinical summaries to support diagnostic and treatment decisions
  • Assessed clinical histories, vitals, and patient-reported information for 100+ patients into concise summaries supporting physician diagnostic and treatment decisions

Research Assistant, Jiang Lab at Memorial Sloan Kettering Cancer Center (2022-06 – 2022-09)

  • Investigated the relationship between GPX4 expression and ferroptosis, analyzing reactive oxygen species and lipid peroxidation across experimental conditions
  • Conducted diverse laboratory procedures, including cell culturing, monoclonal cell selection, cell sorting, western blotting, immunohistochemistry (IHC) staining, and tumor extraction from over 20 mice
  • Presented experimental findings to postdoctoral researchers and principal investigators, demonstrating how lipid peroxide accumulation in GPX4 KO and GPX4 BAK/BAX DKO cells leads to ferroptosis-induced cell death

Research Assistant, Jiang Lab at Memorial Sloan Kettering Cancer Center (2026-06 – 2026-09)

  • Synthesized primary literature on SOX10 and HER3 with the lab's accumulated findings, critically evaluating methodologies and conflicting evidence to identify knowledge gaps and inform future research directions
  • Presented literature-driven insights and recommendations to the PI and research team, translating complex scientific evidence into clear conclusions and research priorities

Match Control at United States Badminton Association (2022-03 – 2024)

  • Coordinated 500+ participants and 40+ staff across fast-paced, 12-hour tournaments, communicating across officials, players, and leadership to resolve issues and maintain efficient operations
  • Managed real-time match data, scheduling, and resource allocation for 10+ matches every 20 minutes, rapidly prioritizing competing demands to prevent operational delays
  • Led training for 20+ junior officials through webinars and in-person sessions, translating complex regulations into clear guidance for consistent decision-making

Captain, Founder/Preisdent at NYU Badminton Team, Recreational Badminton Club (2025-01 – Present)

  • Founded and scaled NYU Badminton to 500+ members, leading a 20+ athlete competitive team and overseeing recruitment, training, operations, and long-term growth strategy
  • Partnered with the Treasurer to optimize a $10K+ semester budget and generated $10K+ in additional funding through fundraising events and intercollegiate scrimmages, expanding resources for training and competition
  • Led 20+ athletes through regional and national competition, developing training strategies that contributed to 2 D1 regional championships and a 2nd-place national finish
  • Partnered with NYU Athletics and executive leadership on resource allocation and long-term strategy, securing court access, coordinating coaching and scheduling, and expanding competitive programming

Education

Bachelor of Arts in Biology – New York University - College of Arts and Sciences (2027-05)

Skills

Patient Experience Intern

Reviews

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