Luphumzo Ntwanambi

Motivated Administration and Operations professional with strong experience in data capturing, document processing, customer service, and call handling. In addition, I have a solid foundation in legal studies, having completed most of my Bachelor of Laws (LLB) degree at the University of the Free State, with only three modules remaining. My academic journey was impacted by financial and funding constraints, but I remain committed to pursuing a career in law.

Active participant in the Black Lawyers Association, where I engaged in professional development, networking, and initiatives promoting diversity and inclusion in the legal profession. Skilled in maintaining accurate records, coordinating with stakeholders, and supporting daily office operations. Proficient in Microsoft Office (Word, Excel, Access, PowerPoint) with excellent communication, organisational, and problem-solving abilities.

Known for reliability, professionalism, and the ability to work efficiently in fast-paced environments.

Call Centre Agent at Telecommunications

• Captured and processed client information with high accuracy.
• Managed inbound and outbound calls while maintaining professional communication.
• Handled sensitive financial data and ensured confidentiality.
• Submitted documentation to relevant departments and maintained updated records.
• Supported administrative processes related to debt review and cancellations.

Debt Review Consultant at Financial Debt Advisors

• Processed client financial documents and completed application forms.
• Maintained detailed records and ensured accurate reporting.
• Liaised with creditors, clients, and internal teams to support workflow efficiency.
• Performed administrative tasks including data entry, document tracking, and follow-ups.

Customer Service Consultant & Merchandiser at Dis-Chem Pharmacy Canal Walk (2025-10-31 – 2025-12-29)

• Captured customer details for loyalty programs and service records.
• Assisted with administrative tasks including data entry and daily reporting.
• Maintained store presentation and organised stock displays.
• Provided customer support and handled product-related queries.

General Worker at General Work Experience

• Assisted with loading/unloading goods and maintaining organised work areas.
• Handled cash transactions accurately and responsibly.
• Worked independently with minimal supervision.

Bachelor of Laws (LLB) in Law – University of the Free State (UFS)

National Senior Certificate – Vuyiseka Secondary School (2018)