Luz Chavez

Detail orientated Office Administrator with 10+ years of exceptional multi-level work within customer service and office management. As a cooperative team player, I have the ability to thrive in fast-paced, high-volume environments. Utilizing organization and time management skills for accurate and timely completion of each project and task given.

Customer Service/BOA - Carmax - Ontario, CA

(2026-01)

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Customer Service/Office Manager - Parkhouse Tire Inc - Fontana, CA

(2007-01 - 2026-01)

• Billing outside vendors
• Delivery management and tracking
• Employee petty cash pay-out
• Purchasing
• Payment Processing & Banking
• Front office clerical support
• Perform daily 'End of Day' through Madden Co System
• Workers Comp Paperwork/Travelers
• Daily employee time sheets
• Vacation Request Approval

Associates of Arts - Platt College