Luz Perdomo

A Release of Information Specialist with comprehensive experience at Optum, adept at ensuring HIPAA compliance and safeguarding patient privacy. Bilingual in English and Spanish, I excel in medical records maintenance and customer service, consistently delivering high-quality support and achieving compliance with regulatory standards in fast-paced environments.

Release of Information Specialist - OPTUM-UNITED HEALTHCARE - Las Vegas, Nevada

(2024-04)

Responsible for processing all release of information (ROI) requests specially medical record and billing requests in a timely and efficient manner.

• Ensure accuracy and provide client and customers with highest quality product and customer service. At all times, ROI Specialist must safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are compliant with the request, authorization, client policy and state and federal laws to include HIPAA regulations.
• Review each request for validity according to request type and written guidelines rejects invalid requests/provides timely feedback to requestors regarding non-valid requests for PHI, work with requestors as needed.
• Maintains knowledge of state laws, fee structures, CPS rules in conjunction with hospital policies.
• Assigned Release of Information request primarily Continuing of Care and Disability Determination Services.
• Maintaining confidentiality of patients records by following federal and state regulations regarding disclosure of protected health information (PHI).
• Creating, updating, and maintaining databases of patient's medical records using computer software programs.

Release of Information (ROI) Specialist - VITAL RECORDS CONTROL/LOMA LINDA UNIVERSITY MEDICAL - Summerlin, NV, US

• Preparing patient charts and gathering information and documents from patients.
• Creating digital copies of paperwork and storing the records electronically.
• Filing the paperwork and reports of inpatients quickly and accurately.
• Safeguarding patient records and ensuring that everyone complies with the HIPAA standards.
• Transferring data into the facility's main system database.
• Preparing invoices.

Associate in Science (A.S.) - Health Care Administration - Pima Medical Institute (2026-07)

Certificate - Health Information Technology - West Valley Occupational Center (2021-06)

High School Diploma - Brookshire International Academy (2020-04)