Lydia

Behavioral health professional with 10+ years of experience designing, delivering, and tracking individualized health and wellness interventions for high-need populations. Skilled in translating clinical and biopsychosocial assessment data into actionable wellness programming, health education, and behavior-change coaching. Proven track record improving engagement and completion rates through data-informed program adjustments, cross-functional coordination with medical and community partners, and audit-ready documentation.

Bachelor's in Psychology; seeking to apply program design, health-education, and outcomes-tracking expertise to a corporate/employee wellness consulting role.

Adult Mental Health Case Manager — FACT Program at Mental Health Resource Center, Inc. (2019-11 – Present)

Designed and delivered individualized health and wellness interventions for a caseload of 40+ adults with complex health needs, incorporating medical care coordination, medication management, and lifestyle/behavior-change coaching.

• Conducted biopsychosocial and health risk assessments (C-SSRS, PHQ-9, Mental Status Exams) to identify risk factors and tailor wellness plans to individual and population needs.
• Tracked participation and outcomes using structured monitoring protocols, identifying trends that informed program adjustments and improved completion rates by 30%.
• Provided crisis intervention and behavior-change coaching to improve engagement and follow-through on treatment and wellness goals.
• Coordinated with psychiatrists, medical providers, housing agencies, and community partners to remove barriers to care and reduce processing delays.
• Maintained audit-ready documentation of program participation, outcomes, and interventions within EHR systems, ensuring regulatory compliance.

Mental Health Targeted Case Manager at Bridges Community Support Services (2016-05 – 2019-08)

• Developed and monitored individualized wellness and service plans using structured biopsychosocial assessments to address clients' comprehensive health and lifestyle needs.
• Used data analysis to evaluate program effectiveness, identify gaps, and implement improvements that reduced readmission rates.
• Facilitated educational workshops translating complex health and behavioral information into clear, actionable guidance for clients and families.

Child Advocate Manager / Volunteer Supervisor & Training Development at National CASA Association (2013-09 – 2016-05)

• Recruited, trained, and supervised 25–30 volunteers; developed training programs and standard operating procedures that improved retention and case outcomes.
• Coordinated cross-functional teams of medical, educational, and family-service partners to align service delivery and outcomes.

Child Advocate / Case Manager at ChildNet, Inc. (2013-01 – 2013-09)

Conducted in-home psychosocial assessments and coordinated individualized service plans for children and families across multi-agency systems.

International Travel — Australia at Personal (2011-12 – 2013-01)

Personal sabbatical

Victim Advocate at UCF Victim Services (2010-01 – 2011-12)

Provided crisis support, safety planning, and health/wellness resource education to domestic violence and crime victims.

Bachelor of Science in Psychology – University of Central Florida